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Thrift-store policies aimed to boost profit

Abraham Lincoln wisely said, “Truth is generally the best vindication for slander.” So let’s get to the truth of the matter related to the La Plata County Humane Society and its thrift store. First, as misreported in a recent letter to the editor from Edith Balceris and Wendy Ludgewait (Herald, May 19), I was not fired by the board on May 11. I was promoted to the role of the executive director based on merit. I made the personal decision to decline this promotion.

Second, was the thrift store in financial freefall? The trend of reduced revenue started in early 2014 under the leadership of another director. Realistic revenue goals for 2015 were developed in conjunction with the board of directors based on 10-year averaging.

Finally, were 90 percent of the staff and volunteers released? According to the statistics tracked by a long-term volunteer, 17 of the 27 active volunteers continued regular volunteer activities. It would be important to note that an “active” volunteer is someone who volunteers at least two hours a week. Four volunteers were suspended for three months due to their unwillingness to accept change and comply with new practices. Were employees released? Yes. Most were released because of documented absenteeism, theft, insubordination, stashing merchandise, working under the influence and much more. Others chose to resign or abandon their jobs.

Prior to the arrival of new management, dysfunctional operational practices dominated at the thrift store with the most egregious being the complete lack of respect for the intent of generous donors who believed their gently used items would be used to raise funds for the shelter. Instead, staff and volunteers regularly got first choice of donations at 50 percent off. We implemented new practices that ensured that donations would be sold.

I am proud of the work we did to stabilize the thrift store and am confident that it will be able to continue providing a service to the community while raising funds to encourage the humane treatment of animals. None of this is possible without your help. Thank you for supporting the LPCHS.

Karen Streeter

Durango



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