Christopher Elliott

Who should pay for mistake? United or me?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund?

I am writing to you for advice and help regarding a most frustrating experience with booking award travel and the resulting confusion and lack of help from United Airlines.

My husband and I recently...


Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog, elliott.org or e-mail him at celliott@ngs.org

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