Christopher Elliott

Airline denies injured woman her Skycouch

Susan Crookall books an Air New Zealand Skycouch – three seats across in economy class – for the marathon flight from San Francisco to Auckland, New Zealand. When she doesn’t get it, she wants the airline to compensate her. But should it?

Q: Last year, I booked an Air New Zealand Skycouch for a flight from...

Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog, or e-mail him at

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