Insurance agent recognized for service
Tommy Tucker, an American Family Insurance agent in Durango, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.
Tucker has been an agent for American Family since 1982. His office is located at 2974 Main Ave.
The distinction was determined through a two-part evaluation process.
The first part consists of a customer-satisfaction survey. In order to move to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates annual auto and home insurance customer-satisfaction studies.
Agents who meet or surpass the overall national average must then pass an on-site evaluation based on five practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.
Pine River Valley bank announces promotion
Boyd Hodges, president and CEO of Pine River Valley Bank, announces the promotion of Brandie Flann to chief operations officer.
Flann will be the chief operating officer of the banks main Bayfield office and its three branches, as well as human-resources officer.
She has 18 years of banking experience, including 12 at Burns National Bank, now Bank of Colorado, where she was vice president of operations.
Flann lives in Durango with her husband and their two children.
She attended Crafton Hills University in California with a major in education.
Flann also has been a longtime committee member of the local United Way.
For more information, call 884-9583 or visit www.prvb.com.
Lightner Creek Inn announces new ownership
Lightner Creek Inn, a bed and breakfast at 999 Lightner Creek Road, announces its new owners Charlotte Lenssen and Carlos Simon.
Simon has a culinary background and is knowledgeable in information technology, computer graphics and customer service.
The bed and breakfast is open from 7 a.m. to 9 p.m. every day.
The location started as a farm 100 years ago, and the original barn still stands. The property has housed an inn since 1993. The business also hosts events such as weddings and reunions.
For more information, call (800) 268-9804, 799-8950, 256-1226, e-mail char firstname.lastname@example.org or visit www.lightnercreekinn.com.