La Plata Electric Association cautions its members of fraudulent calls from someone who claims to be with LPEA and threatens to disconnect service for lack of payment.
The current phone scam targets businesses in Archuleta County.
“We ask our members, if they get a questionable phone call, to get a call-back number from the scammer, then hang up and call LPEA directly to see if there truly is an issue with their account,” Betsy Lovelace, customer service supervisor, said in a news release.
“One scammer demanded cash and ordered our member to go to City Market to retrieve it. Fortunately, the City Market worker sensed that it was a scam and advised our member to contact the LPEA office directly.”
When in doubt, businesses and residential customers should politely end the conversation and call LPEA customer service at 247-5786 during regular business hours to clarify billing details. If the call is obviously fraudulent, call local law enforcement.
LPEA customers with accounts that are past due receive a series of notices and are given adequate time to settle outstanding balances before any disconnection occurs.
Also, disconnections are never made after hours, during weekends or on holidays.
For more information, visit www.lpea.coop.