Residents and businesses are reminded not to be fooled by impersonators who claim to be representatives of La Plata Electric Association threatening to disconnect service for lack of payment.
According to a news release sent by LPEA, scammers have been making calls to LPEA members claiming that their service will be disconnected for “lack of payment.”
LPEA said it does not make phone calls threatening to shut off service to its members for lack of payment and does not demand that members have a prepaid credit card to provide funds over the phone. If any disconnect were to take place, LPEA customers would receive a series of written notices and are given enough time to settle their bills.
If customers receive a “questionable phone call demanding immediate payment,” they are asked to get a callback number from the potential scammer and call LPEA directly to check on the status of their account.
“We now have gone beyond being surprised that the scammers have analyzed our region’s tourism cycles and seize the opportunity to threaten our tourism-related entities with electricity disconnection when it’s most vital for their operations,” said Ron Meier, LPEA manager of engineering and member services in a news release.
LPEA’s customer service representatives are available during business hours Monday through Friday at 247-5786 for any clarification about any billing issue.