A new system for processing food benefits, financial aid and medical assistance for Colorado residents will eventually provide faster and more reliable care, once the kinks are worked out, state officials say.
Last week, it was reported that glitches in new software rolled out by the state in August were causing delays for some La Plata County residents who receive aid through the county’s Department of Human Services. Benefits will be arriving weeks and even months late.
Brandi Simmons, a spokeswoman with the Governor’s Office of Information Technology, wrote in an email that the system has been processing cases since Aug. 27, “albeit with some system slowness and errors that have impacted workload and the ability to process cases in varying degrees.”
But Simmons said Colorado staffers are “working around-the-clock” to resolve issues as they arise.
“There have been some issues consistent with a large, complex system implementation, and the state is working around-the-clock to resolve them as quickly as possible,” she wrote.
Ultimately, the new system will enhance the security of people’s personal information and provide county workers with new tools and technology to help people in search of aid with faster and more reliable service, Simmons said.
“Prior to (the new system), the legacy 15-year-old system was inefficient, requiring a great deal of time and effort to implement federal security and policy changes, and vital system updates,” she said.
“The economic security, health and well-being of our residents continues to be our top priority, which is why we embarked on this modernization in the first place,” Simmons said.
“We want to thank our county partners, who are continuing to go above and beyond to minimize impact to customers, and to the residents of Colorado for their patience during any temporary service delays.”