Airline customer-service agents report abusive customers

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Southwest Life

Airline customer-service agents report abusive customers

The Government Accountability Office reported Tuesday that more than half the 104 agents it surveyed reported threats or other harmful action by customers in the past year. About 10% say they were physically assaulted.

Airline customer-service agents report abusive customers

The Government Accountability Office reported Tuesday that more than half the 104 agents it surveyed reported threats or other harmful action by customers in the past year. About 10% say they were physically assaulted.
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