If you have a drivers license, chances are you also have an amusing story about GPS directions.
Here is mine: A few weeks ago, my family and I were driving from Cayucos, Calif., to Prescott, Ariz., when I noticed that the needle on the fuel gauge was pointing to empty. Not a problem, I thought. There must be plenty of service stations between here and Bakersfield.
Wed entrusted our route to the Google Maps app on my iPhone; it had never steered us wrong. The program assured me that the winding road between Santa Maria and Interstate 5 was the fastest, most direct route to our destination. It even showed me the gas stations along the way: a Texaco, an Exxon and a Chevron.
Wrong on all counts.
Our direct route took us on a narrow two-lane road through Central Californias hill country, a sparsely populated part of the Golden State. By the time we reached the promised location of the first gas station, the E light was glaring at me from the dashboard and we were running on fumes. But the station was nowhere to be found. That was when we noticed the refineries and realized that our helpful app couldnt tell the difference between a gas station and a fuel processing plant.
Directions offered by smartphone through a mapping service such as Google Maps or MapQuest and aided by the Global Positioning System (GPS), the satellite-based navigation system that provides location information, have always been a little iffy. But recent advances hold the promise of change.
Google has unveiled what it is calling a next generation update to its maps program that will allow it to map off-road locations; a spokesman told me that the company also is making all its directions more accurate. And Apple, maker of the uber-popular iPhone, has announced that it is developing a new mapping application that will be available with its latest phone operating system. With two leading GPS apps in your smartphone, youll be able to plot a route with both to see whether they agree; if they dont, you can consult a real map or just ask for directions.
Its not yet clear whether the upgrades will arrive in time to benefit summer travelers. If they do, it wont be a moment too soon.
Susan Miller, a communications consultant in South Florida, recently asked her Garmin GPS device to plot a course from Plantation, Fla., to SeaWorld in Orlando. Instead, the map led her to the SeaWorld gift shop at Orlando International Airport. (Fortunately, the theme park is only a few miles away.)
I thought we were headed in the wrong direction, but I kept doing what it told me to, says Miller. It was exasperating.
An experience like that might be a one-time annoyance to some travelers, but it can be a big problem for travel-related businesses, such as Chehalem Ridge Bed and Breakfast in Oregons wine country. An error in Google Maps and other GPS-based mapping applications sends visitors on a two-mile detour down a gravel road, says innkeeper Kristin Fintel.
Its frustrating for me, knowing that our guests were inconvenienced and that potential guests reading reviews might avoid us because it was a challenge to find, Fintel says.
Google says it is aware of the Chehalem mapping mistake and has made a partial fix.
Such problems arent new. Ever since GPS devices became available to a mass audience, complaints about circuitous directions have been a mainstay of the American road-trip experience. Tales of nonexistent highways and bridges and harrowing turns down one-way streets make road-trippers chuckle and say, Next time, bring a real map.
And certainly, a paper map is a good idea if youre visiting a place with poor cellphone reception or sparse power outlets. After all, when your phone or portable GPS unit runs out of juice, youre as good as lost.
For some drivers, a better GPS experience already is in their grasp; its just a matter of paying attention. Rich Owings, an expert on GPS maps who publishes an online gear review site called GPS Tracklog, says that users often forget to update their software before they take a road trip, so their maps arent accurate.
When your settings arent right, thats when people will end up routing over gravel roads, Owings says.
And David Bakke, who edits the personal finance site Money Crashers, says drivers often dont bother to double-check their destination to make sure that the system didnt identify the wrong place with a similar name. (Like, um, making sure that its a Texaco gas station instead of a refinery.)
Lynda Trujillo, a blogger who specializes in European travel and has had her share of misadventures with GPS directions, says immediate and constant user feedback to the app providers is the only way to keep the maps accurate.
They should set up a pop-up window that allows consumers to rate the routes accuracy, or include a tab for easy reporting something easy, like radio buttons you can click, with options to report a glitch, she says.
Maybe they will. If theyd offered that option when we were driving through the hills of California, I would gladly have given em a piece of my mind. We were within miles of running out of fuel, thanks in no small part to my all-knowing app. Just in time, we coasted down a gentle incline into the Central Valley off Interstate 5, rolling to a stop at the first real service station since Santa Maria.
Some say that smartphones are getting smarter than humans, but after almost being stranded on a lonely mountain road, I know that isnt true.
Christopher Elliott is the ombudsman for National Geographic Traveler magazine. Email him at firstname.lastname@example.org, or troubleshoot your trip through his website, www.elliott.org. Distributed by Tribune Media Services.