Inn tells family with service dog to scram

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Inn tells family with service dog to scram

Spanish Trails supervisor: Employees unfamiliar with Disabilities Act
April Lynn Elder, her family and her service dog, Tevah, were denied a room at Spanish Trails Inn & Suites on Wednesday. Jeff Wilson, a supervisor at Spanish Trails, says the denial was a mistake resulting from employees’ unfamiliarity with the Americans with Disabilities Act.
Service animals: What you need to know

Here are the Department of Justice’s answers to commonly asked questions about service animals in places of business:
What are the laws that apply to my business?
Under ADA, privately owned businesses that serve the public ... are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.
How can I tell if an animal is really a service animal and not just a pet?
Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.
I have always had a clearly posted “no pets” policy at my establishment. Do I still have to allow service animals in?
Yes.
What must I do when an individual with a service animal comes to my business?
The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.
Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?
No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets
What if a service animal barks or growls at other people, or otherwise acts out of control?
You may exclude any animal, including a service animal, from your facility when that animal’s behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior toward other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.

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Inn tells family with service dog to scram

April Lynn Elder, her family and her service dog, Tevah, were denied a room at Spanish Trails Inn & Suites on Wednesday. Jeff Wilson, a supervisor at Spanish Trails, says the denial was a mistake resulting from employees’ unfamiliarity with the Americans with Disabilities Act.
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