Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

How to get the most out of the summer travel season

What can you expect from this year’s summer travel season? Fewer travelers, for one. MMGY Global, a travel and hospitality marketing and research company, projects a significant slowdown in overall...

DATE: May 18, 2019 | COLUMN: The Travel Troubleshooter

Get a jump on renewing your Global Entry membership

If you have a Global Entry membership, which allows you to skip some of the airport lines, lucky you. But you might want to check your expiration date. A majority of Global Entry members who joined...

DATE: May 10, 2019 | COLUMN: The Travel Troubleshooter

How to avoid basic economy class airfares

Basic economy class airfares are getting complicated. At least as far as passengers like Sue Elwell are concerned. She’s planning to visit her mother in Albany, New York, and is unhappy with the...

DATE: May 5, 2019 | COLUMN: The Travel Troubleshooter

Rethink that emergency exit row seat

As personal space on planes continues to shrink, all eyes are falling on the last place where you can still enjoy a small amount of dignity: the emergency exit row. The rows leading to the...

DATE: April 28, 2019 | COLUMN: The Travel Troubleshooter

Don’t forget this on your next trip

You’ll probably forget something on your next trip. It might be as inconsequential as a pair of socks, or as important as lifesaving medication. But you will. At least that’s what the surveys – and...

DATE: April 21, 2019 | COLUMN: The Travel Troubleshooter

Intoxicated passengers make for unruly skies

Incidents involving unruly airline passengers have been rising in recent years. In 2017, airlines reported one altercation for every 1,053 flights, up 35 percent from the previous year, according...

DATE: April 14, 2019 | COLUMN: The Travel Troubleshooter

Look beyond the hype before booking a vacation rental

With staged photos and flowery language, the vacation rental descriptions you find online often promise everything you could possibly want. But the rentals don’t always deliver. If you’ve ever...

DATE: April 7, 2019 | COLUMN: The Travel Troubleshooter

What happens when your aircraft is grounded

To hear travelers like Dani Robin talk about it, the Federal Aviation Administration’s decision to ground the Boeing 737 Max recently caused a minimum of disruptions to air travel. She never had to...

DATE: March 31, 2019 | COLUMN: The Travel Troubleshooter

Fur flies over travel industry pet cleanup charges

Two weeks after Kim Bruno returned his rental car in San Francisco, he received a surprise $285 charge from Budget. The reason? “Pet hair,” says Bruno, a lawyer in Washington, D.C. He and his wife...

DATE: March 23, 2019 | COLUMN: The Travel Troubleshooter

How do you fix your most common travel problems? Hang up the phone

The phone – by which I mean voice communication – puts travelers at a significant disadvantage when it comes to problem-solving. But there’s a notable exception, a time when you should pick up the...

DATE: March 17, 2019 | COLUMN: The Travel Troubleshooter

Why you should be wary of virtual destinations

Think the real world is a dangerous place for travelers? Try visiting the virtual one, a place filled with shady travel offers and criminals who want to steal your personal information. It’s the...

DATE: March 10, 2019 | COLUMN: The Travel Troubleshooter

At your vacation rental, more fees may be lurking

When I walked into my Hawaii vacation rental, I collided with a wall of hot, humid air. Instinctively, I scanned the house for a thermostat or air conditioner. I found a small wall unit, but I...

DATE: March 2, 2019 | COLUMN: The Travel Troubleshooter

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