Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

Can airlines make passengers wear masks?

Like many other airline passengers flying during the pandemic, Kevin Garvey thought masks were mandatory on planes. So when two women seated in front of him on a recent flight from Fort Myers,...

DATE: July 8, 2020 | COLUMN: The Travel Troubleshooter

Social distancing doesn’t work on crowded planes

When Robyn Wilkov boarded a recent flight from New York to Dallas, she was surprised to find a masked passenger in the middle seat next to hers. “The plane was packed, with nearly every row...

DATE: June 26, 2020 | COLUMN: The Travel Troubleshooter

Would-be vacationers approach summer travel cautiously

How bad is the fear of travel right now? So bad that even people in the travel industry are staying home. Annie Gofus, a Washington, D.C., travel agent who founded the site Wunderbird, isn’t going...

DATE: June 19, 2020 | COLUMN: The Travel Troubleshooter

Too sick to fly: Should airlines offer refunds to infectious passengers?

Can you be too sick to fly? In light of the coronavirus pandemic, it’s a question consumer advocates are raising with new urgency. They’re fighting for regulations that would require airlines to...

DATE: June 8, 2020 | COLUMN: The Travel Troubleshooter

What to do when disaster strikes on vacation

Celeste Gray used to travel without a plan, which allowed her “plenty of room for spontaneity.” But when she found herself stranded in Spain on Sept. 12, 2001, she discovered the importance of...

DATE: May 22, 2020 | COLUMN: The Travel Troubleshooter

Is it possible to plan a ‘safe’ vacation during the pandemic?

Joel Smiler doesn’t want to miss his 50th wedding anniversary trip to Maui this September. But he’s not sure if it’s still a good idea. For Smiler, a retired veterinarian, Maui checks a lot of...

DATE: May 15, 2020 | COLUMN: The Travel Troubleshooter

How to protect your next trip against a pandemic

What if it happens again? What if coronavirus resurges this summer, just as you’re leaving for a well-deserved vacation? Or during the winter holidays? Travelers are looking for ways to protect...

DATE: May 7, 2020 | COLUMN: The Travel Troubleshooter

Travel destinations stay visible during pandemic

Tourism officials want you to dream of a vacation during your coronavirus confinement. They’re using everything from bingo to live webcams to keep you engaged. And they’re renovating and reaching...

DATE: May 1, 2020 | COLUMN: The Travel Troubleshooter

Still no vacation refund? It might be time to play the card

If a travel company isn’t refunding payment for your canceled vacation, maybe it’s time for a credit card dispute. Asking a bank to force a merchant to return your money is typically a last resort....

DATE: April 24, 2020 | COLUMN: The Travel Troubleshooter

Confusing coronavirus refund policies frustrate travelers

If you’re trying to get a refund for a canceled trip, prepare for an unpleasant surprise. Although some airlines, cruise lines and hotels have offered customers their money back amid a wave of...

DATE: April 13, 2020 | COLUMN: The Travel Troubleshooter

How to tell if your travel company is going out of business

Remember Amoma. And Thomas Cook. And WOW Air. As travelers cautiously look ahead to their next trip, worried about the financial future of their chosen airline, cruise line or hotel, they’re smart...

DATE: April 3, 2020 | COLUMN: The Travel Troubleshooter

How to get a refund if you won’t rebook the trip

So you want to cancel your vacation? In the wake of the global coronavirus outbreak, you probably can do it – and get all your money back. I have a few coronavirus refund tips that will help. But...

DATE: March 27, 2020 | COLUMN: The Travel Troubleshooter

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