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Position: © 2016, The Washington Post
Email: celliott@ngs.org
Here we go again. Congress is trying to pass yet another Federal Aviation Administration reauthorization bill, a rare opportunity to help airline passengers by enacting meaningful consumer...
DATE: July 9, 2017 | COLUMN: The Travel Troubleshooter
The Terminator wants to be your next travel agent. New artificial intelligence technologies promise to make travel a little smarter. The latest entrant is Aeromexico’s new AI-based customer-service...
DATE: July 2, 2017 | COLUMN: The Travel Troubleshooter
If you travel alone, you already know this: You pay more. Hotel rates, cruise-ticket prices and tours quote rates based on double occupancy. Go alone and you’ll pay a single supplement that can...
DATE: June 25, 2017 | COLUMN: The Travel Troubleshooter
When Shira Newman flies home from Tel Aviv this summer, she won’t be worried about long lines at the airport or short tempers on the plane. Instead, she’ll be concerned about her Samsung Galaxy S7...
DATE: June 18, 2017 | COLUMN: The Travel Troubleshooter
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. They...
DATE: June 11, 2017 | COLUMN: The Travel Troubleshooter
It didn’t take the latest string of viral videos to convince Cynthia O’Leary. There was no need to see the near-riot at Fort Lauderdale-Hollywood International Airport or the passengers brawling on...
DATE: June 4, 2017 | COLUMN: The Travel Troubleshooter
Green may not be the most fashionable color this spring, considering the recent policy shift in Washington on climate change. But it’s still the “in” thing for many travelers. A survey by the...
DATE: May 28, 2017 | COLUMN: The Travel Troubleshooter
Mike Shaw doesn’t want me to write about the U.S. Customs and Border Protection’s new Mobile Passport app. He used it on a recent trip from Beijing to Seattle, and it worked flawlessly. “I breezed...
DATE: May 21, 2017 | COLUMN: The Travel Troubleshooter
The moment Lia Saunders stepped off the bus from Huanchaco, Peru, to Huaraz last fall, it hit her. “The world was spinning and I felt like death,” she says. “It was like the worst hangover you can...
DATE: May 14, 2017 | COLUMN: The Travel Troubleshooter
Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle...
DATE: May 7, 2017 | COLUMN: The Travel Troubleshooter
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Nold, a retired bus...
DATE: April 30, 2017 | COLUMN: The Travel Troubleshooter
Who is sending Katherine Johnson’s daughter parking tickets? The Miami Parking Authority’s citations, usually for $42 apiece, have arrived in the mail intermittently since 2014 for violations that...
DATE: April 23, 2017 | COLUMN: The Travel Troubleshooter
