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Email: celliott@ngs.org
A recent U.S. Government Accountability Office report revealed that domestic air carriers collected $7.1 billion in revenue from checked-bag and changed-reservations fees last year. The extra...
DATE: Nov. 12, 2017 | COLUMN: The Travel Troubleshooter
When’s the right time to book your next vacation? At the peak of travel-planning season, that’s a common question. This is the time of year when everything from holiday trips to spring-break...
DATE: Nov. 5, 2017 | COLUMN: The Travel Troubleshooter
Yarisa Smith knows she has a good travel agent. “He’s made cruises and European trips special,” says Smith, a manufacturer’s representative from Dallas. “His itineraries and attention to detail...
DATE: Oct. 29, 2017 | COLUMN: The Travel Troubleshooter
When Kimberly Button drove her RV to Glacier National Park in Montana this summer, she expected relief from her muggy hometown of Orlando, Florida. “We assumed that we’d have mild temperatures,”...
DATE: Oct. 22, 2017 | COLUMN: The Travel Troubleshooter
Mention alarm clocks to a frequent hotel guest, and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. Why?...
DATE: Oct. 15, 2017 | COLUMN: The Travel Troubleshooter
“I’m weary of those entitled passengers who are continuously whining and complaining,” says Lisa Thomas, a veteran flight attendant based in Denver. “I feel like telling them, ‘Take some...
DATE: Oct. 8, 2017 | COLUMN: The Travel Troubleshooter
Imagine a world where your cruise line or airline pays you if it fails to keep its schedule, you aren’t penalized for a canceled reservation if your hotel is able to resell the room and ticket...
DATE: Oct. 1, 2017 | COLUMN: The Travel Troubleshooter
When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window. “Weird,” he thought to himself....
DATE: Sept. 24, 2017 | COLUMN: The Travel Troubleshooter
Surviving long-haul flights wasn’t Akshay Nanavati’s top concern as a Marine. Nanavati, who served as a communication liaison in Iraq, worried more about what would happen after the 15-hour trip...
DATE: Sept. 17, 2017 | COLUMN: The Travel Troubleshooter
In a world of shrinking personal space, overstuffed overhead bins and exorbitant airline baggage fees, travelers are rediscovering the convenience and savings of wearing their luggage. For many,...
DATE: Sept. 10, 2017 | COLUMN: The Travel Troubleshooter
Julie Hanahan had just checked into the Citadines Las Ramblas, an apartment hotel along Barcelona’s famous La Rambla pedestrian mall, when she heard shouting and sirens. “People were running by and...
DATE: Sept. 3, 2017 | COLUMN: The Travel Troubleshooter
Welcome back. What’s that? You didn’t want to come home? You might have a touch of the post-vacation blues. “It’s like an anxiety disorder,” says Erika Martinez, a Miami psychologist who...
DATE: Aug. 27, 2017 | COLUMN: The Travel Troubleshooter
