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Position: © 2016, The Washington Post
Email: celliott@ngs.org
Now that the dust has almost settled from United Airlines’ infamous passenger-expulsion incident, travelers are left with several important and largely unanswered questions about how this kerfuffle...
DATE: May 7, 2017 | COLUMN: The Travel Troubleshooter
Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Nold, a retired bus...
DATE: April 30, 2017 | COLUMN: The Travel Troubleshooter
Who is sending Katherine Johnson’s daughter parking tickets? The Miami Parking Authority’s citations, usually for $42 apiece, have arrived in the mail intermittently since 2014 for violations that...
DATE: April 23, 2017 | COLUMN: The Travel Troubleshooter
The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation. At issue was a Supplemental Notice of...
DATE: April 16, 2017 | COLUMN: The Travel Troubleshooter
When Barbara Leary went through the full-body scanner at Manchester-Boston Regional Airport recently, her hip replacements set off the alarm. She was directed to another line, where she underwent a...
DATE: April 9, 2017 | COLUMN: The Travel Troubleshooter
The rumble of a jet engine is a comforting sound to some air travelers, making it easy to sleep on virtually any flight. For others, just the thought of being trapped in a pressurized aluminum tube...
DATE: April 2, 2017 | COLUMN: The Travel Troubleshooter
Airport luggage scales lie. It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, North Carolina, and Seattle have been found to be...
DATE: March 26, 2017 | COLUMN: The Travel Troubleshooter
If you’re already bracing for a long airport security line during the spring break travel season, then you must remember last year. You do, don’t you? That’s when Transportation Security...
DATE: March 12, 2017 | COLUMN: The Travel Troubleshooter
When it comes to travel, Internet access has never been more ubiquitous – or more underwhelming. Don’t take my word for it. Just ask Wendy Lewis, who says she spends a good part of every trip...
DATE: March 5, 2017 | COLUMN: The Travel Troubleshooter
Jacy Reese was just being polite when he offered to switch airline seats with a mother and her young son on a recent flight from Copenhagen, Denmark, to Toronto. But as the old saying goes, no good...
DATE: Feb. 26, 2017 | COLUMN: The Travel Troubleshooter
Sometimes, airlines do the right thing – no questions asked. Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when...
DATE: Feb. 19, 2017 | COLUMN: The Travel Troubleshooter
If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you...
DATE: Feb. 12, 2017 | COLUMN: The Travel Troubleshooter
Fort Lewis College is updating about a dozen panels at the Clock Tower in the center of campus to better recognize the past, "in a way that's fully inclusive of our Native American community on campus and the families directly affected by Indian boarding schools."
