Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

Limit your wait in airport security lines

You know that part of your vacation where you hold your breath and hope for the best? It used to happen just before the plane landed, in that precarious moment between heaven and earth. But...

DATE: June 11, 2016 | COLUMN: The Travel Troubleshooter

How to avoid overpaying for your rental car

When you rent a car this summer, don’t look for one price. Look for three. There’s the low rate you’re quoted when you’re shopping for wheels, the final and more expensive rate after all required...

DATE: June 4, 2016 | COLUMN: The Travel Troubleshooter

Does Norwegian Air offer a better way to fly?

Affordable. Comfortable. On time. Those are just some of the words Norwegian Air passengers are using to describe the discount airline, which is patiently waiting for a foreign air carrier permit...

DATE: May 28, 2016 | COLUMN: The Travel Troubleshooter

Headphones are your key to sanity on noisy flights

You probably have a lot in common with Rick Brunson. OK, maybe you’re not an information technology consultant, and maybe you don’t live in Barnesville, Georgia. But you probably don’t like lots of...

DATE: May 21, 2016 | COLUMN: The Travel Troubleshooter

Why airline refunds are always up in the air

Next time an airline promises you a refund, you might want to ask, “How much?” Gayle DeKellis forgot to do so when Aeroméxico downgraded her and her husband from business class to economy on a...

DATE: May 14, 2016 | COLUMN: The Travel Troubleshooter

Beware: ‘New,’ ‘improved’ may give you less for more

This summer, beware of the word “new” and its sidekick, “improved.” The travel industry, flush with profits, is touting improvements to its products now, just as people begin to plan their summer...

DATE: May 7, 2016 | COLUMN: The Travel Troubleshooter

In-flight Wi-Fi may be reason to pack a book

In-flight wireless Internet connections are almost universally available. They’re also almost universally unreliable, slow and expensive. Just ask Priscilla York, who tries, but often fails, to...

DATE: April 30, 2016 | COLUMN: The Travel Troubleshooter

Avoid paying too much for airline tickets

The next time you try to buy an airline ticket with one stopover or more, you could pay twice as much as you expected. Three airlines – American, Delta and United – quietly changed how they price...

DATE: April 23, 2016 | COLUMN: The Travel Troubleshooter

That perfect vacation rental may be a scam

Her “villa” in the Dominican Republic looked like a real find. It came with its own concierge and a private pool and was only steps away from a rugged Caribbean beach. Best of all, the price was...

DATE: April 15, 2016 | COLUMN: The Travel Troubleshooter

New sharing economy lacks pricing clarity

If you thought comparison shopping was hard with traditional travel companies, just try the sharing economy. Lightly regulated companies such as Airbnb and Uber can make it as difficult as...

DATE: April 9, 2016 | COLUMN: The Travel Troubleshooter

For travelers, when to tip can be confusing

Here’s a tip for your next trip: Get ready to tip more. Gratuities, once limited to restaurant servers, bellhops and concierges, are being solicited more than ever, and travelers are prime targets....

DATE: April 1, 2016 | COLUMN: The Travel Troubleshooter

Wave of bills advocate for air travelers

It started with a proposed law to set minimum seat sizes on planes. Then a senator took on hotel resort fees, and another put airline surcharges in his crosshairs. And then the Senate released one...

DATE: March 26, 2016 | COLUMN: The Travel Troubleshooter

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