Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

Flight trouble? This agency can help you

Kendra Thornton is an unlikely candidate for government aid, but when Frontier Airlines recently denied her a seat on a flight from Chicago to Denver, that’s exactly what she got. Thornton and her...

DATE: Dec. 26, 2015 | COLUMN: The Travel Troubleshooter

The confusing realities of driving rentals

During a recent visit to Atlanta, Sixt Rent a Car upgraded Samuel Ventola to a Jeep Patriot instead of the subcompact he had reserved. Maybe it wasn’t doing him a favor. “It was night,” remembers...

DATE: Dec. 19, 2015 | COLUMN: The Travel Troubleshooter

How to travel safely in age of terrorism

Jocelyn Holgado knew that her reservation at the Hôtel de Varenne in Paris was nonrefundable. But then the terrorist attacks on Paris happened, and the world suddenly felt more dangerous. She...

DATE: Dec. 12, 2015 | COLUMN: The Travel Troubleshooter

How to resolve travel disputes a world away

Kathryn Frieze just wanted her money back. She had paid the airline Iberia $176 for an “extra legroom” seat on a flight from Chicago to Madrid, but the airline rescheduled her flight, dropping her...

DATE: Dec. 5, 2015 | COLUMN: The Travel Troubleshooter

Ticket-buying ethics: To save or not to save

Nikolas Langes thought he knew every trick in the book for saving money on airline tickets. After all, he’s the founder of an online start-up called Tripdelta, which specializes in finding...

DATE: Nov. 28, 2015 | COLUMN: The Travel Troubleshooter

Comfort hacks for flights in economy class

Air travel can be a humiliating, dehumanizing and even torturous experience – at least according to my email inbox. I hear often from readers such as Sue McDonough, who contacted me after flying...

DATE: Nov. 21, 2015 | COLUMN: The Travel Troubleshooter

Hertz scrubs bills of derided cleaning charge

Hertz has quietly dropped one of the car rental industry’s most unpopular surcharges: the cleaning fee. “Although we appreciate when a vehicle is returned in clean condition, we do not charge a...

DATE: Nov. 14, 2015 | COLUMN: The Travel Troubleshooter

When mistakes happen, keep cool, be polite

All Ali Wallick wanted was the hotel room she had booked. Nothing more. She’d made the Atlanta Marriott Marquis reservation for a busy holiday weekend almost a year in advance. But when Wallick, a...

DATE: Nov. 7, 2015 | COLUMN: The Travel Troubleshooter

Travelers lose affection for affinity cards

A recent poll bears out something I already believed to be true and am happy to see: Consumers are finally losing their enthusiasm for airline and other affinity credit cards. Bankrate, an...

DATE: Oct. 31, 2015 | COLUMN: The Travel Troubleshooter

If reservations vanish, what should you do?

No one knows exactly why part of Andrew Smith’s business-class airline reservation from Salt Lake City to San Juan, Puerto Rico, vanished. But when Smith clicked on American Airlines’ website to...

DATE: Oct. 24, 2015 | COLUMN: The Travel Troubleshooter

How you can gauge sincerity of an apology

Jason Landman’s stateroom on the Carnival Miracle vibrated from the moment his ship cast off in Long Beach, California, until it docked seven days later. “It shook and rattled literally from start...

DATE: Oct. 17, 2015 | COLUMN: The Travel Troubleshooter

Traveling down the rough road of broken trust

Do you trust your airline, car rental company or hotel? Does it trust you? It’s a question seldom asked. But when I checked into the Mountain Sky Guest Ranch near Emigrant, Montana, recently, I...

DATE: Oct. 10, 2015 | COLUMN: The Travel Troubleshooter

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