Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

Seated next to a pooch on a plane? Too bad

Some airline passengers are more equal than others, as Michael Morris found out when his daughter and 2-month-old granddaughter visited him from Los Angeles this summer. On their first flight on...

DATE: Nov. 1, 2014 | COLUMN: The Travel Troubleshooter

Who’s really to blame for your delayed flight?

Even though Kurt Johnson doesn’t work for the TSA, that doesn’t stop him from lending a hand when he’s stuck in a long line at a security screening area. “I’ll sometimes grab an extra tray or two...

DATE: Oct. 4, 2014 | COLUMN: The Travel Troubleshooter

Should buying plane tickets be like buying cars?

When Loren Witkin says that he shopped around for a new car, you can take him at his word. Witkin combed through his local newspaper, consulted the Kelley Blue Book and clicked on several...

DATE: Sept. 20, 2014 | COLUMN: The Travel Troubleshooter

Are airlines profiting at your expense?

Why are airlines raking in record profits? Maybe they’re monetizing your personal data – selling your name, address and phone numbers to marketing “partners” without your explicit consent. Then...

DATE: Sept. 6, 2014 | COLUMN: The Travel Troubleshooter

A few pictures can save you from damage claims

You don’t have to be an expert on photographic evidence to take snapshots of your rental car before you drive off the lot, but it helps. Just ask Steve Wolf, who happens to be an expert on...

DATE: Aug. 30, 2014 | COLUMN: The Travel Troubleshooter

Time to terminate unfair, one-sided cancellation rules

Change your mind when you’re traveling, and the consequences can be costly. Most airline tickets are nonrefundable and require a hefty change fee plus any fare differential. And many hotel rooms...

DATE: Aug. 16, 2014 | COLUMN: The Travel Troubleshooter

Are travelers giving up on loyalty programs?

It’s finally happening. After years of putting up with blackout dates, broken promises and bait-and-switch games, American travelers – particularly air travelers – are saying “Enough!” They’re...

DATE: Aug. 2, 2014 | COLUMN: The Travel Troubleshooter

Who should pay for mistake? United or me?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is she entitled to a refund? I am writing to you for advice and help regarding a most frustrating...

DATE: July 19, 2014 | COLUMN: The Travel Troubleshooter

Is this surprise car-rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit? Q: Last March, I rented a vehicle from Hertz in Los Angeles. When I picked up the car, I...

DATE: July 5, 2014 | COLUMN: The Travel Troubleshooter

U.S. credit cards can let you down when overseas

If you happen to drive down the Brenner Autobahn between Austria and Italy this summer, here’s a little advice for crossing the wind-whipped Europabrücke, or Europe Bridge: keep a little cash on...

DATE: June 28, 2014 | COLUMN: The Travel Troubleshooter

My mom died, but my airline won’t refund my fee

When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it pay up? Q: I recently flew from Washington to Chattanooga, Tenn., on US...

DATE: June 14, 2014 | COLUMN: The Travel Troubleshooter

Five common travel mistakes: Avoid them

The secrets to a hassle-free summer vacation seem simple enough: Keep a checklist. Read the rules, especially if you’re flying. Take photos of your rental car. Don’t make assumptions about your...

DATE: May 31, 2014 | COLUMN: The Travel Troubleshooter

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