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Don’t tempt fate: Confirm your hotel reservation

A two-night stay at the Driftwood Inn in Chestertown, Md., was supposed to cost Bruce Romano $138 through a website called HotelPlus Destination Portal, as long as he prepaid for his...

DATE: Aug. 3, 2013 | COLUMN: The Travel Troubleshooter

Are ‘custom’ airfares good for travelers?

Should your airline be allowed to offer you a customized ticket? That’s the intriguing and somewhat thorny question being raised by the worldwide airline industry through a little-known proposal...

DATE: July 20, 2013 | COLUMN: The Travel Troubleshooter

Privacy? There’s no such thing while on the road

Recent revelations of the National Security Agency’s sweeping domestic surveillance programs may have angered many Americans, but for most travelers, it was nothing new. Surrendering your right to...

DATE: June 29, 2013 | COLUMN: The Travel Troubleshooter

When is it OK to hold a plane for a tardy traveler?

Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes...

DATE: June 15, 2013 | COLUMN: The Travel Troubleshooter

Something’s ‘phishy’ about vacation rentals

If you think the words “vacation rental” and “phishing” are all but synonymous, you’re not alone. Just talk to Ann Schutte, who recently found a rental villa with a “million-dollar” view in Sedona,...

DATE: June 1, 2013 | COLUMN: The Travel Troubleshooter

Air travelers brace for another summer of fees

It isn’t shaping up to be a good summer for air travelers who are trying to stick to a budget. And let’s be honest: Who isn’t watching their bottom line? A few weeks before the traditional start of...

DATE: May 18, 2013 | COLUMN: The Travel Troubleshooter

Want a better airline seat? Website may help

If you fly, chances are you have a story to tell about an uncomfortable airline seat.Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous...

DATE: May 4, 2013 | COLUMN: The Travel Troubleshooter

Hotels cancel previous policies for cancellations

When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped her resort would allow her to cancel her prepaid room. But it didn’t. Instead, she received an...

DATE: April 20, 2013 | COLUMN: The Travel Troubleshooter

Is Greyhound leaving riders out in the cold?

The temperature outside the Des Moines, Iowa, Greyhound bus terminal on a February morning fell to a dangerously frigid 17 degrees below zero. But the bus driver who dropped off Ankur Singh and 10...

DATE: April 6, 2013 | COLUMN: The Travel Troubleshooter

The truth about TSA’s pointless knife fight

The Transportation Security Administration’s surprise announcement that it will allow small knives and previously banned sporting equipment on planes next month was met with concern and confusion...

DATE: March 30, 2013 | COLUMN: The Travel Troubleshooter

Hotel fees starting to rival those of airlines

How do you know if hotels have gone too far with fees? When Jay Sorensen complains about them.Sorensen runs a Shorewood, Wis., consulting firm focused on helping travel companies generate money...

DATE: March 16, 2013 | COLUMN: The Travel Troubleshooter

Airlines brace for march of million milers

If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the...

DATE: March 2, 2013 | COLUMN: The Travel Troubleshooter

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