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If hotel alarm clocks tick you off, you’re not alone

Mention alarm clocks to a frequent hotel guest, and you’ll probably get an earful. Those ever-present digital clock radios frequently evoke feelings of confusion, frustration and even rage. Why?...

DATE: Oct. 15, 2017 | COLUMN: The Travel Troubleshooter

Got a complaint about the travel industry? It’s got a complaint about you

“I’m weary of those entitled passengers who are continuously whining and complaining,” says Lisa Thomas, a veteran flight attendant based in Denver. “I feel like telling them, ‘Take some...

DATE: Oct. 8, 2017 | COLUMN: The Travel Troubleshooter

Can legislation eliminate unjust travel fees?

Imagine a world where your cruise line or airline pays you if it fails to keep its schedule, you aren’t penalized for a canceled reservation if your hotel is able to resell the room and ticket...

DATE: Oct. 1, 2017 | COLUMN: The Travel Troubleshooter

There’s a window in my shower – and other hotel design flaws

When Marc Burdiss stepped into the shower at the Rio All-Suite Hotel & Casino in Las Vegas, he was shocked by the clear view of the bedroom through a glass window. “Weird,” he thought to himself....

DATE: Sept. 24, 2017 | COLUMN: The Travel Troubleshooter

How to survive a marathon airline flight

Surviving long-haul flights wasn’t Akshay Nanavati’s top concern as a Marine. Nanavati, who served as a communication liaison in Iraq, worried more about what would happen after the 15-hour trip...

DATE: Sept. 17, 2017 | COLUMN: The Travel Troubleshooter

Backpacks are making a comeback – here are some of the best

In a world of shrinking personal space, overstuffed overhead bins and exorbitant airline baggage fees, travelers are rediscovering the convenience and savings of wearing their luggage. For many,...

DATE: Sept. 10, 2017 | COLUMN: The Travel Troubleshooter

What to do if your vacation is disrupted by a terrorist attack

Julie Hanahan had just checked into the Citadines Las Ramblas, an apartment hotel along Barcelona’s famous La Rambla pedestrian mall, when she heard shouting and sirens. “People were running by and...

DATE: Sept. 3, 2017 | COLUMN: The Travel Troubleshooter

Don’t let the post-vacation blues get you down

Welcome back. What’s that? You didn’t want to come home? You might have a touch of the post-vacation blues. “It’s like an anxiety disorder,” says Erika Martinez, a Miami psychologist who...

DATE: Aug. 27, 2017 | COLUMN: The Travel Troubleshooter

What to do if a destination gets too popular

Daniel Threlfall remembers his visit to Chichen Itza, Mexico, a destination billed as one of the wonders of the world. It isn’t a good memory. Threlfall, an Internet consultant from Greenville,...

DATE: Aug. 20, 2017 | COLUMN: The Travel Troubleshooter

Checking your work email on vacation? You’re not alone.

If you’re planning to leave your smartphone or laptop at home when you go on vacation this month, you might want to think again. The unplugged getaway is so last year. More than 62 percent of...

DATE: Aug. 13, 2017 | COLUMN: The Travel Troubleshooter

When is it OK to return to a site of disaster?

Bad things can happen to good places. Like New Orleans, a city forever changed by Hurricane Katrina in 2005. Or Alabama’s Gulf Coast, peppered by oil pellets after the Deepwater Horizon spill seven...

DATE: Aug. 4, 2017 | COLUMN: The Travel Troubleshooter

Mandatory resort fees are rising – again

Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her....

DATE: July 29, 2017 | COLUMN: The Travel Troubleshooter

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