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Don’t make these car rental mistakes on your next vacation

Before you click the “book” button on your next car rental, consider what happened to Elizabeth Thorp on a recent trip from her home in Washington to Denver. When Thorp’s airline canceled her...

DATE: Aug. 19, 2018 | COLUMN: The Travel Troubleshooter

Added restrictions on flights may surprise you

Before Debbie Winsett boarded a recent Delta Air Lines flight from Minneapolis to Washington, a flight attendant added a surprise restriction to her ticket. “While waiting to board, an agent...

DATE: Aug. 13, 2018 | COLUMN: The Travel Troubleshooter

How to protect your devices from the rigors of the road

I wish I’d known just how fragile my technology was when I visited St. George, Utah, during a one-week tour of the state’s national parks. In a grocery store parking lot, my son accidentally...

DATE: Aug. 5, 2018 | COLUMN: The Travel Troubleshooter

The mystery of the missing hotel trash cans

What happened to all the trash cans? They’re disappearing from some hotel rooms lately. Guests such as Jon Martin want to know why. “There seem to be fewer and fewer trash cans in rooms,” says...

DATE: July 29, 2018 | COLUMN: The Travel Troubleshooter

For people with diabetes, air travel can present challenges

Before she boarded her flight from Santiago, Chile, to Buenos Aires, Argentina, the unthinkable happened to Barbara Rowan: a security screener tried to confiscate her needles. Rowan, who is a...

DATE: July 22, 2018 | COLUMN: The Travel Troubleshooter

How to keep a big group from smothering your trip

The majority rule – the one that says the needs of a group outweigh those of an individual – has always been a travel industry standard. When there’s a convention or a wedding, regular guests...

DATE: July 15, 2018 | COLUMN: The Travel Troubleshooter

Why are you tuning out preflight safety announcements?

Admit it, you don’t pay attention to those preflight safety announcements anymore. I don’t, either. “Now, we request your full attention as the flight attendants demonstrate the safety features of...

DATE: July 8, 2018 | COLUMN: The Travel Troubleshooter

Got a complaint about the travel industry? Take it to the top

If you’re thinking of taking your travel complaint to the top, here’s a little good news: someone’s listening. When I started advocating for consumers more than 20 years ago, executive email...

DATE: July 1, 2018 | COLUMN: The Travel Troubleshooter

Critics question influence of airline perks on Congress

When Senate Majority Leader Mitch McConnell, R-Ky., canceled most of the Senate’s August recess, lawmakers and staffers didn’t have to worry about one thing: airline ticket change fees. That’s...

DATE: June 24, 2018 | COLUMN: The Travel Troubleshooter

Questioning the conventional wisdom about summer travel

The 99 days between Memorial Day and Labor Day are the busiest of the year for travel, but also the most misunderstood. The conventional wisdom surrounding summer travel includes false narratives...

DATE: June 18, 2018 | COLUMN: The Travel Troubleshooter

Your Greyhound bus is late – what can you do about it?

Jason Levitis emailed me recently from Greyhound bus No. 2559 from New York to Washington, which was supposed to arrive at 11 p.m. The problem? It was 12:25 a.m. and the motor coach was cruising...

DATE: June 8, 2018 | COLUMN: The Travel Troubleshooter

Another thing your DNA can tell you: Where you might go on your next vacation

When Richard Hill set out to find his biological parents, he didn’t expect he would wind up on a vacation. But when his DNA test results came in, he hit the road. “Within weeks, my wife and I drove...

DATE: June 2, 2018 | COLUMN: The Travel Troubleshooter

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