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Help! I’m stranded in Dallas and flights are full

Q: My wife and I just had a terrible experience with American Airlines. We went to Nashville to see my daughter graduate from a nursing graduate program at Vanderbilt University. We had confirmed...

DATE: Jan. 29, 2011 | COLUMN: The Travel Troubleshooter

Can’t touch this: Travelers catch surveillance fever

“Don’t touch my junk” became a protest anthem against intrusive airport security screenings, thanks to John Tyner’s now-famous pre-Thanksgiving encounter with Transportation Security Administration...

DATE: Dec. 18, 2010 | COLUMN: The Travel Troubleshooter

Is TSA killing tourism? Some fliers staying grounded

With the economy slowly rebounding, 2011 was shaping up to be the best year for travel since the recession began. Prices were expected to rise only slightly, and people were making plans to take a...

DATE: Dec. 4, 2010 | COLUMN: The Travel Troubleshooter

Too sick to fly? Nonrefundable tickets make it harder to make changes

Gary Garretson has liver disease and won’t be able to use his airline tickets. Why can’t US Airways give him a refund? After repeatedly being turned down, Garretson turns to the Travel...

DATE: Nov. 20, 2010 | COLUMN: The Travel Troubleshooter

When we’re tourists, do people really hate us?

When I lived in the Florida Keys, an area heavily dependent on tourism, I remember seeing a bumper sticker a time or two: “If it’s tourist season,” it asked, “why can’t we shoot them?”The men...

DATE: Nov. 6, 2010 | COLUMN: The Travel Troubleshooter

Paying up front for rental car nicks and scratches

The late-model Chevrolet that Sukumar Thanawala rented from Thrifty Car Rental in Munich in the spring looked “absolutely fine” when he returned it, he said.But a few weeks later, Thanawala, a...

DATE: Oct. 30, 2010 | COLUMN: The Travel Troubleshooter

Believe it or not, the travel industry does care about you

On a recent flight from Philadelphia to Phoenix on US Airways, Sarah Andrus left her jacket underneath the seat in front of her. “It was a gift from a friend and unique,” recalled Andrus, a...

DATE: Oct. 16, 2010 | COLUMN: The Travel Troubleshooter

Air travelers, let your voices be heard

The federal government is giving travelers an extra month to comment about proposed new consumer rules for airline passengers.You now have until Sept. 23 to let the Transportation Department know...

DATE: Sept. 4, 2010 | COLUMN: The Travel Troubleshooter

Travel complaints that fail: E-mails you should never write

What kind of a complainer are you?Maybe you’re the squeaky wheel – the guest who keeps writing back over and over, even after you’ve been told “no” in a dozen different ways. Or maybe your...

DATE: Aug. 28, 2010 | COLUMN: The Travel Troubleshooter

Shorter vacations? Tighter budgets?

When Roger Bell takes a vacation, he normally flies to a national park or visits friends up north for two weeks. But like many Americans, Bell, a Woodstock, Ga.-based technical writer, lost his job...

DATE: Aug. 14, 2010 | COLUMN: The Travel Troubleshooter

‘Daycation’: all you ever wanted to know about quick summer trips

If you don’t have the time or the money for vacation this summer, maybe you can spare a few hours for a daycation.Somewhere between the staycations of 2008 and the naycations of last year there’s...

DATE: July 31, 2010 | COLUMN: The Travel Troubleshooter

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