Position: © 2016, The Washington Post

Email: celliott@ngs.org

New law aims for rate disclosure on public phones

The trouble started when Tom King’s cellphone died on his way to a job interview last year. He saw a public phone at Washington’s Bainbridge Island Ferry and was relieved, he said, when a sticker...

DATE: Feb. 16, 2013 | COLUMN: The Travel Troubleshooter

Airlines’ customer service rising to new heights?

The experience of people like Nina Boal makes me optimistic about the future of air travel.An information technology specialist for a government agency in Baltimore, Boal recently ran into trouble...

DATE: Feb. 2, 2013 | COLUMN: The Travel Troubleshooter

Government sets record for airline fines in 2012

A more activist Transportation Department, which set a record in 2011 for the number of fines it issued against airlines for violating aviation consumer-protection rules, appears to have maintained...

DATE: Jan. 19, 2013 | COLUMN: The Travel Troubleshooter

Your 2013 travel resolution? Don’t be a jerk

Here’s a New Year’s resolution we all probably can agree on: Don’t be a jerk when you’re on the road.There’s something about travel – whether you’re flying, driving or sailing – that brings out the...

DATE: Jan. 5, 2013 | COLUMN: The Travel Troubleshooter

Smartphone can link to better airline service

Liz Owen needed help, and she needed it fast.She had rescheduled a flight from Washington to Los Angeles on Virgin America to avoid Superstorm Sandy, which was about to slam into the East Coast....

DATE: Dec. 29, 2012 | COLUMN: The Travel Troubleshooter

Is your credit card safe in a jet at cruising altitude?

Maybe it was the Bloody Mary that got Jean Shanley into trouble on a recent flight from Louisville to Las Vegas.She paid for the $5 beverage with her American Express card and then slipped the card...

DATE: Dec. 15, 2012 | COLUMN: The Travel Troubleshooter

The great airlines fee grab offers no easy solution

Air travel is full of surprises, some good, many not.Steven Allen says he got a bad one recently when he called to change a United Airlines ticket from San Francisco to Puerto Vallarta, Mexico. To...

DATE: Dec. 1, 2012 | COLUMN: The Travel Troubleshooter

Frequent-flier miles not covered by insurance

Q: My wife used her Delta frequent-flier miles for a trip to Manchester, England, to visit her mother. She bought trip insurance through Allianz. Two days before she was supposed to return, she...

DATE: Nov. 17, 2012 | COLUMN: The Travel Troubleshooter

Can car-rental insurance be an expensive scam?

Allen Friedman says he declined the optional insurance when he rented a Chevrolet Impala from Dollar Rent a Car at Denver International Airport recently.So when Friedman, a retired dentist from...

DATE: Nov. 3, 2012 | COLUMN: The Travel Troubleshooter

Are airlines unjustly profiting from change fees?

What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course.In March, Malhotra booked a flight from Newark, N.J., to New Delhi...

DATE: Oct. 20, 2012 | COLUMN: The Travel Troubleshooter

Highway tolls can really add up in rental cars

It recently cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car.If that sounds like a lot of money for a...

DATE: Oct. 6, 2012 | COLUMN: The Travel Troubleshooter

Hey, where’s rest of my refund for canceled flight?

Q: I’m having a problem with a refund for American Airlines tickets I booked through CheapOair.com.We were flying from Kansas City to the Virgin Islands for my brother’s wedding, and our total fare...

DATE: Sept. 29, 2012 | COLUMN: The Travel Troubleshooter

click here to add your event
Area Events