Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

When you book, they gain – and when you cancel

Just before Gerald and Byrone LoCasale set sail on an 18-day Princess cruise from Fort Lauderdale, Florida, to Los Angeles, disaster struck. Byrone LoCasale sustained an injury that required...

DATE: Aug. 8, 2015 | COLUMN: The Travel Troubleshooter

Fees attached to your hotel bill may shock you

The Fourth of July fireworks came a little early this year for participants in the Advisory Committee for Aviation Consumer Protection meeting at the Department of Transportation headquarters. For...

DATE: July 18, 2015 | COLUMN: The Travel Troubleshooter

Gear to thwart thieves while you’re traveling

Little things sometimes make a big difference when it comes to travel safety. Like a strategically placed zipper. Consider what happened to Aaron McHugh, who was recently exploring Glasgow,...

DATE: July 11, 2015 | COLUMN: The Travel Troubleshooter

When airlines collaborate, you win and lose

All Bonnie Elliott needed were seat assignments in advance. And all Ernie Kuhnke wanted were his frequent-flier miles. But neither of these air travelers can get them. Why? Even though they each...

DATE: July 4, 2015 | COLUMN: The Travel Troubleshooter

Hotel or house? That endless summer choice

Hotel or house? It depends. That’s the best answer anyone can give to the summer’s hottest question: Should I book a hotel or a vacation rental? It depends on your circumstances, your destination,...

DATE: June 20, 2015 | COLUMN: The Travel Troubleshooter

You don’t have to take ‘no’ for an answer

If you’re Thinking of taking “no” for an answer from a travel company? Let Alan Schroeder talk you out of it. When a late spring storm forced the cancellation of his return flight from Fort...

DATE: June 13, 2015 | COLUMN: The Travel Troubleshooter

Reservations about your hotel reservations

When it comes to booking a hotel online, what you see isn’t always what you get. Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make...

DATE: June 6, 2015 | COLUMN: The Travel Troubleshooter

Dumped by your travel company: What to do?

Barry Shiller’s vacation rental owner got a better offer just before he checked in. And suddenly, his family had no place to stay for their theme park vacation this spring. He’d booked a house in...

DATE: May 30, 2015 | COLUMN: The Travel Troubleshooter

Before taking a picture on a plane, read this

Next time you’re tempted to take a snapshot of an interesting cloud formation or your seatmate sprawling into your personal space on a plane, remember Arash Shirazi and Steven Leslie. Both are...

DATE: May 16, 2015 | COLUMN: The Travel Troubleshooter

Travelers find new ways to do good

After hundreds of business trips and a vacation or two, Clement Quintyne’s Briggs & Riley Rollaboard was ready for the recycler. The wheels were worn and the outside was frayed. His wife, Debra,...

DATE: May 2, 2015 | COLUMN: The Travel Troubleshooter

Airline denies injured woman her Skycouch

Susan Crookall books an Air New Zealand Skycouch – three seats across in economy class – for the marathon flight from San Francisco to Auckland, New Zealand. When she doesn’t get it, she wants the...

DATE: April 4, 2015 | COLUMN: The Travel Troubleshooter

Are airlines about to charge more for kids?

If your blood pressure spikes when you think about the words “kids” and “plane” in the same sentence, as you just did (sorry about that), then this story may have a calming effect. True, there’s no...

DATE: March 28, 2015 | COLUMN: The Travel Troubleshooter

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