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Is it too easy to lose trust in the TSA?

A new Transportation Security Administration initiative that lets trusted travelers bypass the airport screening line is on the verge of an ambitious expansion. By the end of the year, PreCheck, a...

DATE: May 5, 2012 | COLUMN: The Travel Troubleshooter

Air traveler waits a year for refund check

Q: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes but always finds another excuse not to pay. I hope you can help...

DATE: April 28, 2012 | COLUMN: The Travel Troubleshooter

Code-sharing confusion grounds vacation before it’s started

Q: We booked a ticket from Washington to the Bahamas recently through Expedia. It was a code-share flight Bahamasair (www.bahamasair.com) operated by US Airways.At the US Airways check-in counter,...

DATE: April 14, 2012 | COLUMN: The Travel Troubleshooter

Body scanners’ apparent flaw raises concerns

One of the Transportation Security Administration’s vaunted 20 layers of security has been looking a little porous lately, and the resulting dust-up is calling into question the effectiveness – and...

DATE: March 31, 2012 | COLUMN: The Travel Troubleshooter

On travel sites, the prechecked box checks out

The pre-checked box, a clever technique that travel companies use to extract a few more dollars from customers booking their trips online, may be checking out.Last month, the Minnesota Department...

DATE: March 17, 2012 | COLUMN: The Travel Troubleshooter

Cashing in frequent-flyer awards isn’t easy

Christine Ballentine is a loyal US Airways customer, and she has been saving up her frequent-flyer miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.“US...

DATE: March 3, 2012 | COLUMN: The Travel Troubleshooter

Do new airline rules benefit fliers? Not much

It took five years of debate and more than two dozen short-term extensions, but the legislation finally passed last week.When I started writing this column in 2009, almost every trade group in...

DATE: Feb. 18, 2012 | COLUMN: The Travel Troubleshooter

Vacation rental phishing scams catch travelers

Shauna Kattler thought she’d found the ideal rental home in Playa del Carmen, Mexico, for her Christmas vacation: a two-bedroom penthouse condominium with a hot tub and an impossibly perfect view...

DATE: Feb. 4, 2012 | COLUMN: The Travel Troubleshooter

Cruise passengers are alarmed – and out of luck

The tragic sinking of the Costa Concordia cruise ship Jan. 13 is leaving a line of worried passengers in its wake. Betty Westbrook is among them. The retiree from Allen, Texas, called me hours...

DATE: Jan. 28, 2012 | COLUMN: The Travel Troubleshooter

Pictures offer protection when renting a car

Q: I’m having a problem with a car I recently rented from National in Denver, and I hope you have the time to help me. I’m a faithful reader of your column, but when I rented the car, I failed to...

DATE: Jan. 14, 2012 | COLUMN: The Travel Troubleshooter

XL passengers invade my seat in economy class

When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.“A morbidly obese seatmate encroached...

DATE: Dec. 31, 2011 | COLUMN: The Travel Troubleshooter

How much does a hotel owe when power goes out?

Q: We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo, Wash., and experienced a lapse in service. We need your help with a refund.There was a winter storm with ice on the...

DATE: Dec. 17, 2011 | COLUMN: The Travel Troubleshooter

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