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A vacation rental that was too good to be true?

Frank Leibsly says his recent apartment rental in London was a disaster of Olympic proportions, and he has the pictures to prove it.His story – which involves a supposedly upscale rental unit that...

DATE: Aug. 18, 2012 | COLUMN: The Travel Troubleshooter

My dog won’t let me sneak away to the Caribbean

Q: I booked a trip a few weeks back to Regent Palms in the Turks and Caicos through a website called SniqueAway (www.sniqueaway.com). It didn’t allow for any refunds or changes. The booking appears...

DATE: Aug. 4, 2012 | COLUMN: The Travel Troubleshooter

How to prevent being left without a hotel room

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to...

DATE: July 28, 2012 | COLUMN: The Travel Troubleshooter

What happened to the American road trip?

It happened just after sunrise a few weeks ago, as we navigated a narrow two-lane highway between Santa Fe and Santa Rosa, N.M., in our family sedan.I was quietly admiring eastern New Mexico’s...

DATE: July 14, 2012 | COLUMN: The Travel Troubleshooter

GPS directions get an upgrade for summer

If you have a driver’s license, chances are you also have an amusing story about GPS directions.Here is mine: A few weeks ago, my family and I were driving from Cayucos, Calif., to Prescott, Ariz.,...

DATE: June 30, 2012 | COLUMN: The Travel Troubleshooter

New fees suggest airlines becoming more anti-family

If you didn’t know any better, you might think the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.Several...

DATE: June 16, 2012 | COLUMN: The Travel Troubleshooter

Insurance claims can hinge on the tiniest details

When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful.She’d bought a gold-plated “cancel for any reason” policy for a trip to South Korea....

DATE: June 2, 2012 | COLUMN: The Travel Troubleshooter

Hey, that’s not my chipped windshield

Q: I recently rented a car from Thrifty in Toronto for two weeks. I travel more than 26 weeks a year and rent lots of cars, but this is the first time I have been scammed by a rental-car...

DATE: May 19, 2012 | COLUMN: The Travel Troubleshooter

Is it too easy to lose trust in the TSA?

A new Transportation Security Administration initiative that lets trusted travelers bypass the airport screening line is on the verge of an ambitious expansion. By the end of the year, PreCheck, a...

DATE: May 5, 2012 | COLUMN: The Travel Troubleshooter

Air traveler waits a year for refund check

Q: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes but always finds another excuse not to pay. I hope you can help...

DATE: April 28, 2012 | COLUMN: The Travel Troubleshooter

Code-sharing confusion grounds vacation before it’s started

Q: We booked a ticket from Washington to the Bahamas recently through Expedia. It was a code-share flight Bahamasair (www.bahamasair.com) operated by US Airways.At the US Airways check-in counter,...

DATE: April 14, 2012 | COLUMN: The Travel Troubleshooter

Body scanners’ apparent flaw raises concerns

One of the Transportation Security Administration’s vaunted 20 layers of security has been looking a little porous lately, and the resulting dust-up is calling into question the effectiveness – and...

DATE: March 31, 2012 | COLUMN: The Travel Troubleshooter

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