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How much does a hotel owe when power goes out?

Q: We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo, Wash., and experienced a lapse in service. We need your help with a refund.There was a winter storm with ice on the...

DATE: Dec. 17, 2011 | COLUMN: The Travel Troubleshooter

Star confusion on my Hotwire hotel room

Q: I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing was for a 4.5-star hotel. I started looking around their website, trying to determine what the...

DATE: Dec. 3, 2011 | COLUMN: The Travel Troubleshooter

Is TSA’s 10th birthday cause for celebration?

Happy birthday, TSA.The federal agency charged with protecting the nation’s transportation systems celebrated its 10th birthday Saturday. And although its supporters probably will spend the coming...

DATE: Nov. 19, 2011 | COLUMN: The Travel Troubleshooter

Travel is going to the dogs –and it’s your fault

From the “gotcha” fees that can double the price of your trip to being roughed up by TSA screeners, there’s no shortage of issues to get mad about in the travel business.So why do we allow the...

DATE: Nov. 5, 2011 | COLUMN: The Travel Troubleshooter

Airlines now chargingfees to use your credit card

When it comes to airline fees, you’ve probably stopped asking yourself, “What will they think of next?”That’s because you thought they’d stop with charging for the first checked bag. But they...

DATE: Oct. 29, 2011 | COLUMN: The Travel Troubleshooter

Need to book a flight? Just Google it

When Brittany Laughlin needed to fly from Chicago to San Francisco last month, she tried something new. Instead of visiting an online travel agency or an airline website, she headed over to Google...

DATE: Oct. 15, 2011 | COLUMN: The Travel Troubleshooter

Airline won’t refund ticket after passenger dies

Q: I recently bought a pair of tickets through Expedia for my husband and myself. We planned to visit Germany this fall as part of a retirement trip. Shortly after that, my husband passed away very...

DATE: Oct. 1, 2011 | COLUMN: The Travel Troubleshooter

Help! I’ve been bumped and ‘walked’ to a different motel

Q: I made a reservation at a Fairfield Inn in Philadelphia earlier this year. I prepaid for two nights and received a confirmation.The day before I left – six months after I made the reservation –...

DATE: Sept. 3, 2011 | COLUMN: The Travel Troubleshooter

My fiancé walked out on me; can I get a refund for my cruise?

Q: I was supposed to be going on a cruise for my honeymoon. Then my fiancé – make that my former fiance – walked out on me. I came home to the house that we both owned together to find all of his...

DATE: Aug. 20, 2011 | COLUMN: The Travel Troubleshooter

I signed a damage form – now they want me to pay

Q: My wife and I recently rented a minivan from Enterprise. Before signing the contract, an Enterprise representative and I looked around the vehicle for damage. We noticed some damage on the...

DATE: July 30, 2011 | COLUMN: The Travel Troubleshooter

Sheet-changing story just a myth? Read this if you dare

No recent story has generated more hate mail than my investigation of hotels that don’t change their sheets between guests.I use the term “investigation” lightly, since the topic was so...

DATE: May 28, 2011 | COLUMN: The Travel Troubleshooter

The painful truth about ‘hidden’ airlines fees

Just how hidden are the travel industry’s so-called hidden fees?Fair question, given that the Transportation Department just weighed in on the topic. In late April, the agency issued a final ruling...

DATE: May 14, 2011 | COLUMN: The Travel Troubleshooter

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