Position: © 2016, The Washington Post

Email: celliott@ngs.org

Cashing in frequent-flyer awards isn’t easy

Christine Ballentine is a loyal US Airways customer, and she has been saving up her frequent-flyer miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.“US...

DATE: March 3, 2012 | COLUMN: The Travel Troubleshooter

Do new airline rules benefit fliers? Not much

It took five years of debate and more than two dozen short-term extensions, but the legislation finally passed last week.When I started writing this column in 2009, almost every trade group in...

DATE: Feb. 18, 2012 | COLUMN: The Travel Troubleshooter

Vacation rental phishing scams catch travelers

Shauna Kattler thought she’d found the ideal rental home in Playa del Carmen, Mexico, for her Christmas vacation: a two-bedroom penthouse condominium with a hot tub and an impossibly perfect view...

DATE: Feb. 4, 2012 | COLUMN: The Travel Troubleshooter

Cruise passengers are alarmed – and out of luck

The tragic sinking of the Costa Concordia cruise ship Jan. 13 is leaving a line of worried passengers in its wake. Betty Westbrook is among them. The retiree from Allen, Texas, called me hours...

DATE: Jan. 28, 2012 | COLUMN: The Travel Troubleshooter

Pictures offer protection when renting a car

Q: I’m having a problem with a car I recently rented from National in Denver, and I hope you have the time to help me. I’m a faithful reader of your column, but when I rented the car, I failed to...

DATE: Jan. 14, 2012 | COLUMN: The Travel Troubleshooter

XL passengers invade my seat in economy class

When Elisabeth Haas took her window seat on an American Airlines flight from Orlando to Dallas earlier this year, she discovered a problem – a very big problem.“A morbidly obese seatmate encroached...

DATE: Dec. 31, 2011 | COLUMN: The Travel Troubleshooter

How much does a hotel owe when power goes out?

Q: We recently checked into the Holiday Inn Express Hotel Poulsbo in Poulsbo, Wash., and experienced a lapse in service. We need your help with a refund.There was a winter storm with ice on the...

DATE: Dec. 17, 2011 | COLUMN: The Travel Troubleshooter

Star confusion on my Hotwire hotel room

Q: I just booked a hotel room in New Orleans through Hotwire. It seemed like a great deal. The listing was for a 4.5-star hotel. I started looking around their website, trying to determine what the...

DATE: Dec. 3, 2011 | COLUMN: The Travel Troubleshooter

Is TSA’s 10th birthday cause for celebration?

Happy birthday, TSA.The federal agency charged with protecting the nation’s transportation systems celebrated its 10th birthday Saturday. And although its supporters probably will spend the coming...

DATE: Nov. 19, 2011 | COLUMN: The Travel Troubleshooter

Travel is going to the dogs –and it’s your fault

From the “gotcha” fees that can double the price of your trip to being roughed up by TSA screeners, there’s no shortage of issues to get mad about in the travel business.So why do we allow the...

DATE: Nov. 5, 2011 | COLUMN: The Travel Troubleshooter

Airlines now chargingfees to use your credit card

When it comes to airline fees, you’ve probably stopped asking yourself, “What will they think of next?”That’s because you thought they’d stop with charging for the first checked bag. But they...

DATE: Oct. 29, 2011 | COLUMN: The Travel Troubleshooter

Need to book a flight? Just Google it

When Brittany Laughlin needed to fly from Chicago to San Francisco last month, she tried something new. Instead of visiting an online travel agency or an airline website, she headed over to Google...

DATE: Oct. 15, 2011 | COLUMN: The Travel Troubleshooter

click here to add your event
Area Events