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Need to book a flight? Just Google it

When Brittany Laughlin needed to fly from Chicago to San Francisco last month, she tried something new. Instead of visiting an online travel agency or an airline website, she headed over to Google...

DATE: Oct. 15, 2011 | COLUMN: The Travel Troubleshooter

Airline won’t refund ticket after passenger dies

Q: I recently bought a pair of tickets through Expedia for my husband and myself. We planned to visit Germany this fall as part of a retirement trip. Shortly after that, my husband passed away very...

DATE: Oct. 1, 2011 | COLUMN: The Travel Troubleshooter

Help! I’ve been bumped and ‘walked’ to a different motel

Q: I made a reservation at a Fairfield Inn in Philadelphia earlier this year. I prepaid for two nights and received a confirmation.The day before I left – six months after I made the reservation –...

DATE: Sept. 3, 2011 | COLUMN: The Travel Troubleshooter

My fiancé walked out on me; can I get a refund for my cruise?

Q: I was supposed to be going on a cruise for my honeymoon. Then my fiancé – make that my former fiance – walked out on me. I came home to the house that we both owned together to find all of his...

DATE: Aug. 20, 2011 | COLUMN: The Travel Troubleshooter

I signed a damage form – now they want me to pay

Q: My wife and I recently rented a minivan from Enterprise. Before signing the contract, an Enterprise representative and I looked around the vehicle for damage. We noticed some damage on the...

DATE: July 30, 2011 | COLUMN: The Travel Troubleshooter

Sheet-changing story just a myth? Read this if you dare

No recent story has generated more hate mail than my investigation of hotels that don’t change their sheets between guests.I use the term “investigation” lightly, since the topic was so...

DATE: May 28, 2011 | COLUMN: The Travel Troubleshooter

The painful truth about ‘hidden’ airlines fees

Just how hidden are the travel industry’s so-called hidden fees?Fair question, given that the Transportation Department just weighed in on the topic. In late April, the agency issued a final ruling...

DATE: May 14, 2011 | COLUMN: The Travel Troubleshooter

Help! I’m stranded in Dallas and flights are full

Q: My wife and I just had a terrible experience with American Airlines. We went to Nashville to see my daughter graduate from a nursing graduate program at Vanderbilt University. We had confirmed...

DATE: Jan. 29, 2011 | COLUMN: The Travel Troubleshooter

Can’t touch this: Travelers catch surveillance fever

“Don’t touch my junk” became a protest anthem against intrusive airport security screenings, thanks to John Tyner’s now-famous pre-Thanksgiving encounter with Transportation Security Administration...

DATE: Dec. 18, 2010 | COLUMN: The Travel Troubleshooter

Is TSA killing tourism? Some fliers staying grounded

With the economy slowly rebounding, 2011 was shaping up to be the best year for travel since the recession began. Prices were expected to rise only slightly, and people were making plans to take a...

DATE: Dec. 4, 2010 | COLUMN: The Travel Troubleshooter

Too sick to fly? Nonrefundable tickets make it harder to make changes

Gary Garretson has liver disease and won’t be able to use his airline tickets. Why can’t US Airways give him a refund? After repeatedly being turned down, Garretson turns to the Travel...

DATE: Nov. 20, 2010 | COLUMN: The Travel Troubleshooter

When we’re tourists, do people really hate us?

When I lived in the Florida Keys, an area heavily dependent on tourism, I remember seeing a bumper sticker a time or two: “If it’s tourist season,” it asked, “why can’t we shoot them?”The men...

DATE: Nov. 6, 2010 | COLUMN: The Travel Troubleshooter

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