Christopher Elliott

Position: © 2016, The Washington Post

Email: celliott@ngs.org

Don’t let travel insurance stick you with a bill

CSA Travel Protection’s website promises that its policyholders can “travel with confidence,” so when Norma Tarrow’s flight from New York to San Francisco was canceled after the recent Asiana...

DATE: Oct. 5, 2013 | COLUMN: The Travel Troubleshooter

What to do when river cruise becomes bus tour

It was supposed to be the vacation of a lifetime for Pat and James Frost – a river cruise in France on the Viking Europe, from Avignon to Chalon-sur-Saone. The retired couple from Concord, Ohio,...

DATE: Sept. 28, 2013 | COLUMN: The Travel Troubleshooter

Merger to slow online booking competition

Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new...

DATE: Sept. 14, 2013 | COLUMN: The Travel Troubleshooter

‘Act of God’ excuses can be challenged

It’s the time of year when the travel industry likes to play the weather card. Couldn’t check into your hotel? Blame it on that distant tornado. Flight canceled? It’s the hurricane’s fault, even...

DATE: Aug. 31, 2013 | COLUMN: The Travel Troubleshooter

Now is the time to get real about real-time airfares

Sue Marcus was looking for a flight from Washington, D.C., to Tulsa, Okla. Instead, she found trouble. Every time the American Airlines website asked her to select a return flight, it came back...

DATE: Aug. 17, 2013 | COLUMN: The Travel Troubleshooter

Don’t tempt fate: Confirm your hotel reservation

A two-night stay at the Driftwood Inn in Chestertown, Md., was supposed to cost Bruce Romano $138 through a website called HotelPlus Destination Portal, as long as he prepaid for his...

DATE: Aug. 3, 2013 | COLUMN: The Travel Troubleshooter

Are ‘custom’ airfares good for travelers?

Should your airline be allowed to offer you a customized ticket? That’s the intriguing and somewhat thorny question being raised by the worldwide airline industry through a little-known proposal...

DATE: July 20, 2013 | COLUMN: The Travel Troubleshooter

Privacy? There’s no such thing while on the road

Recent revelations of the National Security Agency’s sweeping domestic surveillance programs may have angered many Americans, but for most travelers, it was nothing new. Surrendering your right to...

DATE: June 29, 2013 | COLUMN: The Travel Troubleshooter

When is it OK to hold a plane for a tardy traveler?

Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors closed 15 minutes...

DATE: June 15, 2013 | COLUMN: The Travel Troubleshooter

Something’s ‘phishy’ about vacation rentals

If you think the words “vacation rental” and “phishing” are all but synonymous, you’re not alone. Just talk to Ann Schutte, who recently found a rental villa with a “million-dollar” view in Sedona,...

DATE: June 1, 2013 | COLUMN: The Travel Troubleshooter

Air travelers brace for another summer of fees

It isn’t shaping up to be a good summer for air travelers who are trying to stick to a budget. And let’s be honest: Who isn’t watching their bottom line? A few weeks before the traditional start of...

DATE: May 18, 2013 | COLUMN: The Travel Troubleshooter

Want a better airline seat? Website may help

If you fly, chances are you have a story to tell about an uncomfortable airline seat.Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous...

DATE: May 4, 2013 | COLUMN: The Travel Troubleshooter

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