Christopher Elliott

Position: © 2016, The Washington Post


The great airlines fee grab offers no easy solution

Air travel is full of surprises, some good, many not.Steven Allen says he got a bad one recently when he called to change a United Airlines ticket from San Francisco to Puerto Vallarta, Mexico. To...

DATE: Dec. 1, 2012 | COLUMN: The Travel Troubleshooter

Frequent-flier miles not covered by insurance

Q: My wife used her Delta frequent-flier miles for a trip to Manchester, England, to visit her mother. She bought trip insurance through Allianz. Two days before she was supposed to return, she...

DATE: Nov. 17, 2012 | COLUMN: The Travel Troubleshooter

Can car-rental insurance be an expensive scam?

Allen Friedman says he declined the optional insurance when he rented a Chevrolet Impala from Dollar Rent a Car at Denver International Airport recently.So when Friedman, a retired dentist from...

DATE: Nov. 3, 2012 | COLUMN: The Travel Troubleshooter

Are airlines unjustly profiting from change fees?

What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course.In March, Malhotra booked a flight from Newark, N.J., to New Delhi...

DATE: Oct. 20, 2012 | COLUMN: The Travel Troubleshooter

Highway tolls can really add up in rental cars

It recently cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car.If that sounds like a lot of money for a...

DATE: Oct. 6, 2012 | COLUMN: The Travel Troubleshooter

Hey, where’s rest of my refund for canceled flight?

Q: I’m having a problem with a refund for American Airlines tickets I booked through were flying from Kansas City to the Virgin Islands for my brother’s wedding, and our total fare...

DATE: Sept. 29, 2012 | COLUMN: The Travel Troubleshooter

Time for airlines to set policy on breast-feeding

When Martin Madrid got his seat assignments on a Delta Air Lines flight from Minneapolis to Orlando, he spotted a problem: Even though the airline knew that he and his wife were flying with a...

DATE: Sept. 1, 2012 | COLUMN: The Travel Troubleshooter

A vacation rental that was too good to be true?

Frank Leibsly says his recent apartment rental in London was a disaster of Olympic proportions, and he has the pictures to prove it.His story – which involves a supposedly upscale rental unit that...

DATE: Aug. 18, 2012 | COLUMN: The Travel Troubleshooter

My dog won’t let me sneak away to the Caribbean

Q: I booked a trip a few weeks back to Regent Palms in the Turks and Caicos through a website called SniqueAway ( It didn’t allow for any refunds or changes. The booking appears...

DATE: Aug. 4, 2012 | COLUMN: The Travel Troubleshooter

How to prevent being left without a hotel room

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to...

DATE: July 28, 2012 | COLUMN: The Travel Troubleshooter

What happened to the American road trip?

It happened just after sunrise a few weeks ago, as we navigated a narrow two-lane highway between Santa Fe and Santa Rosa, N.M., in our family sedan.I was quietly admiring eastern New Mexico’s...

DATE: July 14, 2012 | COLUMN: The Travel Troubleshooter

GPS directions get an upgrade for summer

If you have a driver’s license, chances are you also have an amusing story about GPS directions.Here is mine: A few weeks ago, my family and I were driving from Cayucos, Calif., to Prescott, Ariz.,...

DATE: June 30, 2012 | COLUMN: The Travel Troubleshooter

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