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Disabled passengers decry upcharges

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Nold, a retired bus...

DATE: April 30, 2017 | COLUMN: The Travel Troubleshooter

Ticked off over a ticket? Try using some tech tools

Who is sending Katherine Johnson’s daughter parking tickets? The Miami Parking Authority’s citations, usually for $42 apiece, have arrived in the mail intermittently since 2014 for violations that...

DATE: April 23, 2017 | COLUMN: The Travel Troubleshooter

Rule to disclose all airline fees suffers setback

The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation. At issue was a Supplemental Notice of...

DATE: April 16, 2017 | COLUMN: The Travel Troubleshooter

Space invaders: When pat-downs get personal

When Barbara Leary went through the full-body scanner at Manchester-Boston Regional Airport recently, her hip replacements set off the alarm. She was directed to another line, where she underwent a...

DATE: April 9, 2017 | COLUMN: The Travel Troubleshooter

Tools, tricks to help you sleep on your next flight

The rumble of a jet engine is a comforting sound to some air travelers, making it easy to sleep on virtually any flight. For others, just the thought of being trapped in a pressurized aluminum tube...

DATE: April 2, 2017 | COLUMN: The Travel Troubleshooter

How to tip the airline scales in your favor

Airport luggage scales lie. It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, North Carolina, and Seattle have been found to be...

DATE: March 26, 2017 | COLUMN: The Travel Troubleshooter

Will long airport lines plague spring-break travelers?

If you’re already bracing for a long airport security line during the spring break travel season, then you must remember last year. You do, don’t you? That’s when Transportation Security...

DATE: March 12, 2017 | COLUMN: The Travel Troubleshooter

Travelers fret about Wi-Fi, but it might be about to get better

When it comes to travel, Internet access has never been more ubiquitous – or more underwhelming. Don’t take my word for it. Just ask Wendy Lewis, who says she spends a good part of every trip...

DATE: March 5, 2017 | COLUMN: The Travel Troubleshooter

Whose armrest is it, anyway? A lesson in seat etiquette

Jacy Reese was just being polite when he offered to switch airline seats with a mother and her young son on a recent flight from Copenhagen, Denmark, to Toronto. But as the old saying goes, no good...

DATE: Feb. 26, 2017 | COLUMN: The Travel Troubleshooter

How to get a reluctant airline to compensate you

Sometimes, airlines do the right thing – no questions asked. Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when...

DATE: Feb. 19, 2017 | COLUMN: The Travel Troubleshooter

Before you use a flight-delay compensation company, think twice

If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you...

DATE: Feb. 12, 2017 | COLUMN: The Travel Troubleshooter

How to avoid toll roads on your next trip

Whether you’re heading down to Florida for spring break, or out to Denver to go skiing, you need to know about one of the worst kinds of tourist traps you could fall into. In Orlando, Florida, it’s...

DATE: Feb. 5, 2017 | COLUMN: The Travel Troubleshooter

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