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New tracking technology could make lost belongings a thing of the past

As a 6-year-old, Josh Lippiner’s daughter, Emma, played hide-and-seek to win. So one day, when she vanished for more than a few minutes, her parents panicked. “My wife and I couldn’t find her,”...

DATE: March 11, 2018 | COLUMN: The Travel Troubleshooter

When you’re tall, flying isn’t easy

Jim Fox dreads flying. With good reason. At 6-feet-10, the former NBA player has to squeeze himself into economy class seats, which isn’t always possible. On a recent flight from Phoenix to London,...

DATE: March 4, 2018 | COLUMN: The Travel Troubleshooter

Hoping for better customer service, travelers turn to Facebook’s Messenger

When Karen Korr wanted to change part of her European itinerary, she didn’t call Travelocity, her online travel agency. She didn’t send an email or a text message, either. Instead, Korr, who works...

DATE: Feb. 25, 2018 | COLUMN: The Travel Troubleshooter

Here’s why travelers are rethinking rental cars

If you are planning a vacation, then renting a car may be as automatic as making hotel or restaurant reservations. Or not. New ground transportation options are blossoming in the sharing economy....

DATE: Feb. 18, 2018 | COLUMN: The Travel Troubleshooter

How to avoid losing it over lost luggage

After Delta Air Lines lost Dan Collins’ luggage on a recent flight to Lihue, Hawaii, he didn’t know what to expect. Few people do, actually. Two of his checked bags vanished during a...

DATE: Feb. 11, 2018 | COLUMN: The Travel Troubleshooter

Trying to get a refund can leave you spent

Sometimes, despite your best efforts, you can’t get from here to there. That’s what happened to James Quinn, who planned to vacation on the Caribbean island of St. Maarten in October. The problem:...

DATE: Feb. 4, 2018 | COLUMN: The Travel Troubleshooter

The mystery of the suddenly increasing airfare

John Angarano isn’t just tired of the what he suspects are bait-and-switch airfares online. He’s also skeptical about the excuses airlines and online booking sites give for displaying an initial...

DATE: Jan. 28, 2018 | COLUMN: The Travel Troubleshooter

Are you prepared next airline IT outage? It’s coming

For Gojko Adzic, it’s not a question of if, but when, the next airline IT outage will happen. He should know. As the author of Humans vs Computers, a book about ordinary people caught between wrong...

DATE: Jan. 21, 2018 | COLUMN: The Travel Troubleshooter

As airline rules relax under Trump, a survival guide to flying in 2018

If you thought 2017 was a challenging year for airline passengers, just wait until you see what’s ahead. That’s the consensus of airline experts, consumer advocates and frequent travelers. They say...

DATE: Jan. 7, 2018 | COLUMN: The Travel Troubleshooter

What’s ahead for hotel guests in 2018? Expect surprises

Mandatory “resort fees” mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from...

DATE: Dec. 31, 2017 | COLUMN: The Travel Troubleshooter

Unpacking travelers’ frequently asked questions about flying with luggage

When you fly, almost nothing about your luggage makes sense. Think about it. Why, for example, does baggage have to be black? Why are overhead bins so small? Why do ramp workers throw your checked...

DATE: Dec. 24, 2017 | COLUMN: The Travel Troubleshooter

After a wild year for travel, what lies ahead in 2018?

Travel bans. Shootings. Viral passenger videos. No one will forget the past year in travel. How could they? But what does it all mean for your 2018 trips? “These are interesting times,” says...

DATE: Dec. 17, 2017 | COLUMN: The Travel Troubleshooter

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