Christopher Elliott

Position: © 2016, The Washington Post


What happens when your aircraft is grounded

To hear travelers like Dani Robin talk about it, the Federal Aviation Administration’s decision to ground the Boeing 737 Max recently caused a minimum of disruptions to air travel. She never had to...

DATE: March 31, 2019 | COLUMN: The Travel Troubleshooter

Fur flies over travel industry pet cleanup charges

Two weeks after Kim Bruno returned his rental car in San Francisco, he received a surprise $285 charge from Budget. The reason? “Pet hair,” says Bruno, a lawyer in Washington, D.C. He and his wife...

DATE: March 23, 2019 | COLUMN: The Travel Troubleshooter

How do you fix your most common travel problems? Hang up the phone

The phone – by which I mean voice communication – puts travelers at a significant disadvantage when it comes to problem-solving. But there’s a notable exception, a time when you should pick up the...

DATE: March 17, 2019 | COLUMN: The Travel Troubleshooter

Why you should be wary of virtual destinations

Think the real world is a dangerous place for travelers? Try visiting the virtual one, a place filled with shady travel offers and criminals who want to steal your personal information. It’s the...

DATE: March 10, 2019 | COLUMN: The Travel Troubleshooter

At your vacation rental, more fees may be lurking

When I walked into my Hawaii vacation rental, I collided with a wall of hot, humid air. Instinctively, I scanned the house for a thermostat or air conditioner. I found a small wall unit, but I...

DATE: March 2, 2019 | COLUMN: The Travel Troubleshooter

Are biometrics the answer for airport security?

From impossibly long lines to intrusive searches by humorless agents, today’s airport screening process is a hassle for many flyers. But the screenings of tomorrow could be unlike anything you can...

DATE: Feb. 23, 2019 | COLUMN: The Travel Troubleshooter

Don’t get caught in the travel chaos of spring break

It’s not too early to start thinking about spring break. The annual rite for sun worshipers, which runs from February to mid-April, isn’t just a stampede toward warmer weather. Many ski resorts...

DATE: Feb. 16, 2019 | COLUMN: The Travel Troubleshooter

Hotel guests baffled by after-the-fact damage charges

After Doris Weller checked out of the Hampton Inn Parsippany, she assumed that she’d settled her bill. But the New Jersey hotel had a final surprise: a mysterious $250 charge to her Discover card....

DATE: Feb. 8, 2019 | COLUMN: The Travel Troubleshooter

Travelers bound for Britain face new Brexit uncertainty

Teri-Lee Lawler-Baack is a little nervous after a British Parliament vote on Brexit set the stage for a potentially chaotic “no deal” departure from the European Union on March 29. She’s not the...

DATE: Feb. 3, 2019 | COLUMN: The Travel Troubleshooter

The shutdown may yet make a mess of your trip

Ask travelers about the partial government shutdown, and you may get a dismissive answer. After all, most flights are still running on time, many national parks remain open and passports are being...

DATE: Jan. 27, 2019 | COLUMN: The Travel Troubleshooter

When alcohol fuels trouble at 36,000 feet

On a recent Delta Air Lines flight from Newark to Minneapolis, a passenger seated near Stephanie Wolkin downed five mini-bottles of vodka in rapid succession. By the time the plane landed, the...

DATE: Jan. 20, 2019 | COLUMN: The Travel Troubleshooter

What to expect when you travel in 2019

If you like crowds, personalized travel experiences or talking to machines, then you’re going to love traveling in 2019. That’s because “overtourism,” personalization and artificial intelligence...

DATE: Jan. 13, 2019 | COLUMN: The Travel Troubleshooter

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