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Cuba is high on this year’s must-see travel lists

It seems like every travel organization in the country is out with its “must visit” list for 2017. What do they say? They’re literally all over the map, but one place gets repeated mentions: Cuba....

DATE: Jan. 15, 2017 | COLUMN: The Travel Troubleshooter

Guest surveys count; fill out those comment cards

It’s a good thing Jayne Holland didn’t skip the guest survey after a recent stay at the Four Seasons Hotel in Atlanta. When the property solicited her opinion through a comment card in her suite,...

DATE: Jan. 8, 2017 | COLUMN: The Travel Troubleshooter

Reduced demand could result in vacation bargains in 2017

Where will you go in 2017? If you said “nowhere,” then get in line behind the rest of America. But there’s still time to change your answer – and you might want to. Nearly half of U.S. travelers...

DATE: Jan. 1, 2017 | COLUMN: The Travel Troubleshooter

Roaming fees can catch you by surprise; protect yourself

Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know. On a weekend visit to Vancouver, B.C., the San Francisco-based anthropologist...

DATE: Dec. 25, 2016 | COLUMN: The Travel Troubleshooter

Proposed bill could protect online reviewers, until then be careful

If you’ve never heard of a strategic lawsuit against public participation, consider yourself lucky. I hadn’t either until a knock at my door on a January evening seven years ago. A process server...

DATE: Dec. 18, 2016 | COLUMN: The Travel Troubleshooter

Fines on airlines nearly double, but will that help?

The Department of Transportation fined airlines $4.5 million in 2016 for infractions ranging from lengthy tarmac delays to failing to compensate passengers for lost luggage, almost double last...

DATE: Dec. 11, 2016 | COLUMN: The Travel Troubleshooter

Is hard-sided luggage an essential tool or a signal of incivility?

If you’re looking for new luggage, I have good news and bad news. The latest travel bags, available just in time for the holidays, are the most exciting ones I’ve seen in years. Thanks to tracking...

DATE: Dec. 4, 2016 | COLUMN: The Travel Troubleshooter

Travelers fight unfair treatment by reversing credit-card charges

For better or worse, travelers are turning to a last-ditch tactic to resolve their disagreements with airlines, car-rental companies or hotels: instigating credit-card disputes. Chargebacks are on...

DATE: Nov. 27, 2016 | COLUMN: The Travel Troubleshooter

How to plan your holiday vacations

Confidential to procrastinators: Thanksgiving is only a couple weeks away. Do you really want to wait until the last minute to plan your holiday travel? Not this year. You don’t need me to tell you...

DATE: Nov. 19, 2016 | COLUMN: The Travel Troubleshooter

Airlines’ service issues with unaccompanied minors unnerve parents

It’s a story that Carrie Calzaretta’s 14-year-old son, Tyler, will probably tell his kids someday. This summer, the Calzarettas paid American Airlines an extra $300 for their son to fly round-trip...

DATE: Nov. 12, 2016 | COLUMN: The Travel Troubleshooter

Task force busts airlines for failing to follow rules

Is your airline telling you everything? After a government operation that netted four airlines, the unsurprising answer is: No. Last year, the U.S. Department of Transportation dispatched...

DATE: Oct. 29, 2016 | COLUMN: The Travel Troubleshooter

Ethics policies can help you in times of trouble

Maybe you missed the announcement that the American Society of Travel Agents is introducing a “ground-breaking” new course focused on ethics in the travel industry. If you’re like most travelers,...

DATE: Oct. 22, 2016 | COLUMN: The Travel Troubleshooter

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