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How to tip the airline scales in your favor

Airport luggage scales lie. It’s not an uncommon allegation. And sometimes, it’s actually true. Ticket counter weights in Phoenix, Raleigh, North Carolina, and Seattle have been found to be...

DATE: March 26, 2017 | COLUMN: The Travel Troubleshooter

Will long airport lines plague spring-break travelers?

If you’re already bracing for a long airport security line during the spring break travel season, then you must remember last year. You do, don’t you? That’s when Transportation Security...

DATE: March 12, 2017 | COLUMN: The Travel Troubleshooter

Travelers fret about Wi-Fi, but it might be about to get better

When it comes to travel, Internet access has never been more ubiquitous – or more underwhelming. Don’t take my word for it. Just ask Wendy Lewis, who says she spends a good part of every trip...

DATE: March 5, 2017 | COLUMN: The Travel Troubleshooter

Whose armrest is it, anyway? A lesson in seat etiquette

Jacy Reese was just being polite when he offered to switch airline seats with a mother and her young son on a recent flight from Copenhagen, Denmark, to Toronto. But as the old saying goes, no good...

DATE: Feb. 26, 2017 | COLUMN: The Travel Troubleshooter

How to get a reluctant airline to compensate you

Sometimes, airlines do the right thing – no questions asked. Gerrard Hattfield knows what that’s like. The entrepreneur was flying from Durban, South Africa, back to his home in Cape Town when...

DATE: Feb. 19, 2017 | COLUMN: The Travel Troubleshooter

Before you use a flight-delay compensation company, think twice

If you’ve experienced flight delays while traveling in Europe, you know the drill: At some point, an airline representative pushes a brochure into your impatient hands that promises you...

DATE: Feb. 12, 2017 | COLUMN: The Travel Troubleshooter

How to avoid toll roads on your next trip

Whether you’re heading down to Florida for spring break, or out to Denver to go skiing, you need to know about one of the worst kinds of tourist traps you could fall into. In Orlando, Florida, it’s...

DATE: Feb. 5, 2017 | COLUMN: The Travel Troubleshooter

Travelers, get ready to be your own advocates

American travelers fear they’ll be left to fend for themselves when they hit the road this year – and for good reason. The incoming presidential administration has signaled that it intends to undo...

DATE: Jan. 22, 2017 | COLUMN: The Travel Troubleshooter

Cuba is high on this year’s must-see travel lists

It seems like every travel organization in the country is out with its “must visit” list for 2017. What do they say? They’re literally all over the map, but one place gets repeated mentions: Cuba....

DATE: Jan. 15, 2017 | COLUMN: The Travel Troubleshooter

Guest surveys count; fill out those comment cards

It’s a good thing Jayne Holland didn’t skip the guest survey after a recent stay at the Four Seasons Hotel in Atlanta. When the property solicited her opinion through a comment card in her suite,...

DATE: Jan. 8, 2017 | COLUMN: The Travel Troubleshooter

Reduced demand could result in vacation bargains in 2017

Where will you go in 2017? If you said “nowhere,” then get in line behind the rest of America. But there’s still time to change your answer – and you might want to. Nearly half of U.S. travelers...

DATE: Jan. 1, 2017 | COLUMN: The Travel Troubleshooter

Roaming fees can catch you by surprise; protect yourself

Wireless roaming charges are “outrageous,” to hear travelers like Karen Pliskin talk about them. And she ought to know. On a weekend visit to Vancouver, B.C., the San Francisco-based anthropologist...

DATE: Dec. 25, 2016 | COLUMN: The Travel Troubleshooter

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