"As parents we often try to fix our children's problems," said Sue Klebold, author of A Mother's Reckoning: Living in the Aftermath of Tragedy, a memoir exploring what she has learned about her son, Dylan Klebold, one of two teenage shooters who killed 13 people and wounded more than 20 at Columbine High School on April 20, 1999.
Sue Klebold said that her desire to fix her son's problems might have harmed her communication with him.
"Our children say 'I don't like how I look,' and we say, 'Oh no, you look great,'" Klebold said. "But instead, we should say, 'Tell me more about that.'"
She said it is much more important to try to listen as children and teens share their thoughts.
"Don't try to fix your children - try to draw them out." Klebold said in an interview with Rocky Mountain PBS News that will air Friday night. "When the tragedy first happened, I was really in a state of denial. I couldn't believe that he did those things people were saying that he did - I thought he had been tricked, something had gone wrong."
She says that it was months later when she saw evidence from investigators that she "really got to see Dylan the way others had seen him during this tragedy."
As she worked with mental health experts and evaluated the journals and websites where Dylan and Eric Harris, the other killer, detailed their deadly plans, she said: "I could see for Dylan, he just wanted his life to be over, and I think that was his main motivator.
"The real challenge is knowing when a change in behavior could be life-threatening," she said. "It's very difficult to distinguish between normal adolescent behavior and when someone is really struggling."
She is donating the book's proceeds to mental health research.
The Sue Klebold interview will be shown at 7:30 p.m. Friday on Colorado State of Mind on Rocky Mountain PBS. Also appearing on the show are Coni Sanders, daughter of Dave Sanders, the teacher killed at Columbine, and former Columbine Principal Frank DeAngelis.
