Site Navigation Questions
Where do I go to find the "Menu"?

The menu is now seen by clicking the "hamburger" icon ( ) in the black bar at the top left of each page. Additionally, when you first view the home page on a desktop computer, the most popular content is located in a visible menu in the same black bar at the top of the page.

Where is "Local News"?

Local news articles can be viewed from a number of different locations on the website. First, as you scroll down past the featured story on the headlines section on the homepage, you’ll see a column for local news. Second, If you navigate to the “News” page, Local/Regional News is the first column on that page. Finally, there is an entire page dedicated to only Local and Regional news that can be accessed via the News page or the menu.

Where is "Obituaries"?

The Obituaries link can be found at the top of the home page or by accessing the main menu and clicking on the obituaries link.

How do I see my weekly weather forecast?

If you would like to see the weather, just click on the current weather icon and temperature at the top of the page in the black bar. Additionally, you can access the forecast on the home page from under the large The Durango Herald logo at the top of the home page. If you would like to dive into the local weather a bit more, feel free to click on the “Full Forecast” button at the bottom of the weather pop-up to be directed to our weather provider, darksky.net.

Where do I go to just look at photos and videos?

There is a section about half of the way down the home page that will show you the latest photo gallery content. Additionally, the video and gallery content pages are accessible from the menu as well as the most popular menu items that appear at the top of the home page.

Can I buy a photo from the website?

Yes! If a photograph is available for purchase, a shopping cart symbol ( ) will appear beneath the photo. Clicking the icon will transfer you to a service that will allow you to purchase that photo in a number of different sizes.

Can I add an event to the local community calendar on the The Durango Herald website?

Yes! Either find the Community Calendar widget that appears in the main content of the home page, news page, or opinion page and in the right hand sidebar of most other pages. Then click the “Add Event” button at the bottom of the widget. Additionally, you can navigate to the “Calendar” from our menu options and then click on the bright blue “Add Event” button on that page.

How do I submit a letter to the editor?

The form to send a letter to the editor is located on the Opinion page (this page can be accessed from the main menu). Additionally, you can navigate to this form by clicking on the link at the very bottom (the footer) of the website.

Can I sign up for breaking news email alerts?

Yes! Scroll to the footer on any page to find the "Subscribe" section. Select the email list(s) you would like to be added to, enter your email address in the form and click "Sign Up". That’s it!

Does The Durango Herald have an email newsletter?

Yes! Scroll to the footer on any page to find the “Subscribe” section. Select the email list(s) you would like to be added to, enter your email address in the form and click “Sign Up”. That’s it!

My paper didn’t arrive this morning. What do I do to report this issue?

We’ve made it really easy to report issues with your delivery. When you are on The Durango Herald website, scroll all the way down to the footer of any page and locate the link titled “Suspend/Report Missing Newspaper”. Click on this link and completely fill out the form on the page you are taken to.

I’m leaving town for a while, can I set up to suspend my paper delivery on The Durango Herald website?

Yes! It’s really easy! When you are on The Durango Herald website, scroll all the way down to the footer of any page and locate the link titled “Suspend/Report Missing Newspaper”. Click on this link and completely fill out the form on the page you are taken to.

Will my bookmarked pages stay the same?

The web address of a lot of the content on The Durango Herald website has changed with the most recent redesign. However, we have made a valiant effort to redirect any old pages to the new ones with the same content. What does this mean? It means that if you have bookmarked a page from the old site and you click on that bookmark, it should take you to the same page on the new website.

Subscription / Questions
Where do I go to subscribe?

You can subscribe a few different ways: on the website at subscriptions.DurangoHerald.com/circstore; by calling Reader Services at 970-375-4530; or by emailing Reader Services at circservice@bcimedia.com

As a subscriber, how do I log in?

It's easy to access your subscription account and your digital access. Click the login button ( ) in the top left corner and when prompted, enter your Username and Password.

How do I unlock content with my current subscription?

If you are a current subscriber please go to the main menu and click the 'Subscribe' link or click the ‘Get The Herald” button in the footer. When you land on this page you will see a link for current subscribers to register that will need to verify your subscription against our database. Just click the “Register” link on the paywall or at the bottom of any page and follow the simple instructions to get access.

What if I don't have a Username and Password?

Click on the log in button (). Click on "Can't access your account" then click "Register Now". You can request a Username and Password to log in to the website and your account

Why am I being asked to pay to read articles?

We cannot sustain the newsroom with advertising revenue alone. We are asking that you purchase articles so that we may continue producing news and information that is valuable. We won’t be charging for hosted world and national news content.

How do I find pricing for the different subscriptions you offer?

Follow the “Subscribe” link in the navigation menu or from the bottom of any page on the website to view our subscription prices, or go straight to subscriptions.DurangoHerald.com/circstore.

What content do I have to pay for?

Every month, you can view up to 5 free articles on The Durango Herald website. Once you exceed 5 articles, you will be prompted to purchase either a subscription or pay for a single article. Our hosted national and world news content will always be free so you can get all your news in one place.

Will my subscription renew automatically?

All subscriptions purchased through the website will renew automatically.

What types of payment do you accept?

For purchases through the website, you’ll be able to use any major credit card. We also accept checks and cash for payment on mailed invoices.

Can I transfer a digital subscription to someone else?

No.

If I send someone an article to read, does my account get charged?

No, but if the person you sent the article to has reached their limit of 5 free articles per month, they will be asked to pay to read the article.

Who do I contact if I'm having issues accessing content?

Call or email the Circulation Department with any questions circservice@bcimedia.com or 970-375-4530.

Who do I contact regarding my digital or print subscription?

Call or email the Circulation Department with any questions circservice@bcimedia.com or 970-375-4530.

How do I cancel my subscription?

You can cancel a few different ways: by logging into your account through the website (see Question 2); by calling Reader Services at 970-375-4530; or by emailing Reader Services at circservice@bcimedia.com.

Is there a fee for cancelling my subscription?

No, there is no fee to cancel a subscription.