Dear readers,
The Durango Herald is excited to introduce Harold the Helper, a new AI-powered chatbot designed to improve readers’ online experience at www.durangoherald.com.
Harold can assist readers with a variety of tasks, including answering questions about subscriptions, resolving circulation issues and providing information about articles. He can also help readers submit news tips, letters to the editor and local news briefs.
You can find Harold’s icon (a red circle with three dots) in the lower right corner of our homepage at www.durangoherald.com – ready to help.
We’re giving Harold a test run and making changes based on feedback. While Harold may not have all the answers, he has shown strong potential. Artificial intelligence is a powerful new tool, and the Herald is committed to using it thoughtfully and ethically to better serve our readers.
We invite you to give Harold a try. Your feedback will help us improve his functionality. For fun, ask Harold about himself and his “history” in Durango.
As always, feel free to call us at 247-3504 for general inquiries, email circservice@bcimedia.com for circulation concerns, or email herald@durangoherald.com for news-related questions. Thanks!
– Shane Benjamin
